Mount Sinai Careers

Patient Coordinator I – FPA Access Center

New York, New York
Professional / Managerial / Administrative

Job Description

The Mount Sinai Health System


Do you have what it takes to wear the badge?


The Mount Sinai Health System’s commitment to excellence extends beyond delivering world-class health care. The System’s ongoing success is dependent upon our highly motivated, nonclinical professionals working to improve business operations. Our leadership team is driven to provide exceptional service by cultivating a workforce that is dedicated to upholding Mount Sinai’s mission of delivering innovative, breakthrough medicine with compassion and integrity.


Are you ready to discover the world of limitless possibilities that comes with wearing the badge? Explore more about this opportunity and how you can help us write a new chapter in our story of unrivaled patient care!

What You’ll Do:

The Access Center Patient Coordinator I will act as the first point of contact with patients contacting the Call Center to schedule an appointment within the Mount Sinai Health System.

Duties and responsibilities:
  • Answer 70-100 patient calls per day in a fast paced call center
  • Demonstrate exemplary customer service and soft-skills
  • Maintain impeccable attendance
  • Greet patients via telephone and schedule appointments while simultaneously updating their insurance and demographics information in the patient medical record
  • Communicate with appropriate front end staff and report any escalations to ensure the patient has a positive experience during the scheduling process
  • Collect or retrieve referrals or insurance authorizations as required
  • May schedule patient for follow-up appointment as needed
  • Provide patient with guidelines for requesting medical records if necessary
  • Ensure that patients are appropriately scheduled for the physician they are seeing and that they have a clear understanding of the location of their appointment
  • Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents
  • May initiate reminder phone calls for appointments
  • May perform additional tasks within the call center
  • Must be available for a minimum one week training on-site , which will be provided by the practice
What You’ll Bring:
  • Education: High School Diploma / GED
  • Minimum one year call center experience (in a high call volume environment)
  • Experience with patient scheduling
  • Preferred Skills:
    • Proficiency in hospital scheduling and registration systems including, but not limited to EPIC, IDX, CERNER, RIS (Radiology Information Systems), MOSAIC, EAGLE, ECW (eClinicalWorks)
    • Proficiency in Microsoft Office (Outlook, MS Word, Excel)
    • Possess patient-based customer service and soft-skills
    • Ability to multi-task
    • Excellent written and oral communication skills

Do you share our dedication to extraordinary service and have what it takes to wear the badge? Apply now!

Who We Are:

Over 35,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is committed to the tenets of diversity and workforce that are strengthened by the inclusion of and respect for our differences. We offer our employees a highly competitive compensation and benefits package, a 403(b) retirement plan, and much more.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.

EOE Minorities/Women/Disabled/Veterans