Ground breaking science. Advancing medicine. Healing made personal.
The Care Coordinator is responsible for coordinating care and providing guidance to primarily low-risk patients. Develops effective interpersonal relationships with patients and works collaboratively with the interdisciplinary care team to improve health outcomes. Utilizes internal and community resources, electronic medical record and Centers for Medicare and Medicaid data to educate patients and form a care plan with specific health outcomes.
Obtains referrals and/or precerts for patients for internal and external appointments and/or orders
Communicates information pertaining to referrals and/or precerts to patients, external medical offices, and internal staff as per established protocol.
Daily review and processing of Epic referral work queue.
May coordinate and assist patients to overcome any obstacles that may inhibit their care plan such as child care and transportation.
Initiates and performs ongoing review of policies related to services provided. Troubleshoots and updates as necessary.
May schedule patient for follow up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.
May initiate reminder phone calls for next day appointments.
Refers patients to health system and community resources to ensure patients have appropriate resources to overcome barriers to care (e.g. transportation, home care ,durable medical equipment, pharmacy, housing, legal). Researches additional resources to expand knowledge and make appropriate referrals.
None required, some experience in healthcare or related field preferred. Bi-lingual candidates (English/Spanish) are highly desirable.
Ability to learn hospital ambulatory scheduling system, electronic medical record and new applications used for care coordination. Must have excellent oral and written communication skills and ability to foster a supportive environment for patients.
Strength Through Diversity
The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story!
Who We Are
Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.