Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
Maintains and implements the provision of transportation and escort services to eligible patients. Organizes and carries out systems to maintain an efficient Social Work Office responsive to the needs of patients, staff, and community. Screens and evaluates requests for transportation. Explains Medicaid/Medicare/Managed Long-Term Care guidelines and Infirmary procedures to patients, hospital staff, and community agencies. Reviews patient medical records and consults with Physician; understands the impact of patient age and medical condition. Consults with the Director of Social Services on borderline cases and maintains up to date hard copy and computerized files. Monitors daily operations of transportation program and handles presenting problems. Apprises the Director of quality of services with patients and/or vendors. Carries out procedures required for transport approval and for participation in the program including securing authorization for new cases, recertifying existing patients and terminating ones that are no longer eligible for the program. Establishes effective working relationships with medical answering services, Logisticare, and individual transport vendors. Evaluates service delivery. Identifies new providers when necessary and secures/updates documentation of vendor licenses and liability insurance. Makes rounds through the Ambulatory Surgery Unit (ASU) to identify patients in need of transport and/or escort services; tracks Operating Room delays for existing patients receiving transport. Provides aid to patients that need assistance arranging for private pay escort services upon discharge from the ASU. Performs data entry and formulates statistical reports linked to transport/escort utilization and patient satisfaction. Participates in performance improvement activities related to transport/escort service delivery. Provides ongoing education to surgical coordinators in the Ambulatory Care Center and private practices to encourage preadmission referrals to prevent Operating Room delays and to enhance the patient experience. Verifies accuracy of billing for “bill hospital” transportation services. High school diploma or equivalent required. Must have experience in health care and/or social work agency. Ability to develop and maintain organized system for office functioning. Must be proficient in Microsoft Word and Excel. Knowledge of Medicaid/Medicare, Managed Long Term Care, and private payer guidelines for the provision of livery, ambullette and ambulance transportation services required. Bilingual preferred. Bachelor Degree preferred.