Process Improvement Analyst I- Strategic Operations and Implementation

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal. 




Strategic Operations and Implementation


Process Improvement Analyst I - 


Roles & Responsibilities:

The Process Improvement Analyst I provides analytical support for improvement initiatives coordinated by the Office of Strategic and Business Planning, utilizing a wide range of improvement tools and methodologies that advance Mount Sinai Health System’s continuous improvement culture. The PI Analyst I plans, analyzes and executes improvement initiatives and evaluates the impact of improvement efforts in order to achieve the health system’s mission and vision.


  • Conducts organizational studies and evaluations that identify opportunities for improvement initiatives through personnel interviews and in-person observations of both patient care and non-patient care areas
  • Executes complex data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, scheduling, resource utilization, labor and productivity, quality measures, patient satisfaction measures, and demographic data
  • Develops presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate clinical and administrative operations
  • Effectively collaborates with all levels of staff, from leadership to front line personnel. Presents findings and recommendations in formal and informal settings to project stakeholders and leadership under guidance of senior team members
  • Supports workgroups and project meetings with guidance from the team, developing trusting working relationships with all partners
  • Utilizes project management skills to track and manage the progress of each project. Responsibilities include but are not limited to: monitoring deliverables and timelines, meeting preparation and facilitation, report-out presentation preparation, and other project related tasks as necessary for project success
  • Develops and tracks metrics improvement through reports and dashboards to communicate financial and operational objectives to key stakeholders and leadership
  • Maintains current knowledge of health care delivery trends and evidence-based solutions for improving the delivery of care and services
  • Acquires and applies knowledge in a wide range of process and performance improvement methodologies
  • Actively participates in and contributes to departmental improvement initiatives
  • Performs other duties as required



  • Bachelor’s degree
  • Up to 2 years of combined professional experience and/or graduate level education experience relevant to healthcare operations, data analysis, strategic planning and process improvement
  • Microsoft Office suite – intermediate proficiency
  • Awareness of statistical software packages (Minitab, SPSS, STATA, etc.)




Strength Through Diversity


The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.


We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 


Explore more about this opportunity and how you can help us write a new chapter in our story! 


Who We Are


Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 


EOE Minorities/Women/Disabled/Veterans

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