Patient Care Coordinator

Job Description

Under the supervision of the Faculty Practice Administrative Manager, assists the Emergency Medicine team with daily operations in the Elmhurst Hospital Emergency Department (E.D.) Assists physicians and other practitioners with the discharge of patients from the E.D. by coordinating follow up care.   Supports the medical staff in managing the documentation of patients, by scanning in reports and other necessary documents. Supports FPG office with daily clerical tasks and billing projects.


Duties and Responsibilities

-Required to work varied shifts, days, evenings, weekends and holidays as needed.

-Reviews chart documentation for appropriate teaching physician requirements. Verifies physician signature on completed charts.  Informs physician about missing information.

-Scans patient information into EPIC. Forwards documents to registration area.

-Obtains and scans information provided by EMS into the patients’ EPIC record. 

-Interacts with physicians and Emergency Room personnel in performance of referral duties.

-Coordinates follow up care of patients as they are discharged from the E.D. in the referral work queues.  Makes and assigns follow-up referrals in the required clinic. 

-Checks patients’ insurance to verify eligibility and benefits to determine if there are any Managed Care issues.

-Identifies PCP, schedules primary care services according to PCP verification process, and escalates and PCP issues to management.

-Coordinates outside PCP referrals.

-Assists with billing projects, authorizations, and clerical tasks.

-Attends monthly staff meetings.

-Maintains strict confidentiality.

-Performs any and all related duties as directed by manager.


-Requires two years of college or equivalent work experience. 

-Must have knowledge of Medical Terminology and Health Care Systems.

-Must have knowledge of Microsoft Excel. 
-Must have organizational skills.
-Must have the ability to develop and maintain effective working relationships with medical, clerical and administrative staff.

The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.
EOE Minorities/Women/Disabled/Veterans

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