Mount Sinai Careers

Healthcare Management Process Engineer

New York, New York
Professional / Managerial / Administrative

Job Description

The Mount Sinai Health System


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The Mount Sinai Health System’s commitment to excellence extends beyond delivering world-class health care. The System’s ongoing success is dependent upon our highly motivated, nonclinical professionals working to improve business operations. Our leadership team is driven to provide exceptional service by cultivating a workforce that is dedicated to upholding Mount Sinai’s mission of delivering innovative, breakthrough medicine with compassion and integrity.


Are you ready to discover the world of limitless possibilities that comes with wearing the badge? Explore more about this opportunity and how you can help us write a new chapter in our story of unrivaled patient care!


What you will bring:

As part of the Office for Excellence in Patient Care (OEPC) at Mount Sinai Hospital (MSH), the Clinical Process Improvement Engineer will support, develop and implement clinical and operational process improvement initiatives. Utilizing a wide range of state of the art process improvement and industrial engineering methodologies, the Clinical Process Improvement Engineer II will work collaboratively with leadership and staff across MSH to achieve outstanding performance in the areas of patient safety and quality of care.

The Clinical Process Improvement Engineer will be responsible for applying statistical analysis, simulation and modeling, forecasting, quality control, operations research, human factors, lean/six sigma, facility planning, scheduling, and time/motion studies to assist operational teams and hospital leadership in achieving data-driven results. In this role, he/she: 
• Supports strategic priorities and initiatives identified by the Hospital Chief Medical Office (CMO) that are aligned with the mission, growth and success of MSH
• Applies industrial engineering principles to design, manage, and implement performance improvement initiatives; appropriately identifies the correct design and approach for initiatives 
• Provides project management support to quality and patient safety programs within the OEPC by working collaboratively with clinical and operational teams
• Scopes improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishes metrics and milestones ; creates and updates project plans, action items, and meeting minutes 
• Coordinates data collection, analysis, and assessment through workflow observations and system reporting; prepares documents, including workflow and process flows diagrams
• Evaluates processes and recommends process improvements that are cost effective and maximize efficiency and productivity
• Presents findings and recommendations to support leadership decision making
• Develops effective and trusting working relationships with all levels of staff including but not limited to front line staff, administrators, and clinical leaders
• Provides technical assistance and education to hospital departments relative to meeting objectives
• Builds and promotes positive working relationships with all stakeholders to foster successful project implementation
• Performs other duties as required


What you will do:

 Minimum Education

•           Bachelors' degree in industrial engineering, or related field. Masters preferred

•           Certification and/or working knowledge of Lean/ Six Sigma methodologies


Minimum Related Experience

              Minimum of 3-5 years of experience in systems and process improvement operations management preferably in healthcare

              Minimum of 2 years of experience in hospital

              Project management experience on projects that directly and/or indirectly impact clinical workflows required

              Proficient in the use of statistical software packages and modeling and simulation software

              Proven track record of delivering measureable results

              Excellent organizational skills, analytical in nature with a curiosity towards solving complex problems, and strong attention to detail

              Professional attitude – comfortable working in a clinical setting populated by diverse types of people and able to maintain poise and a sense of humor in stressful situations

              Excellent interpersonal and communication skills, both oral and written

              Proven ability to work both independently on projects and as part of the larger team



Do you share our dedication to extraordinary service and have what it takes to wear the badge? Apply now!



Who We Are:


Over 35,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai Roosevelt, Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is committed to the tenets of diversity and workforce that are strengthened by the inclusion of and respect for our differences. We offer our employees a highly competitive compensation and benefits package, a 403(b) retirement plan, and much more.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.

EOE Minorities/Women/Disabled/Veterans