Mount Sinai Careers

Guest Services Manager

New York, New York
Professional / Managerial / Administrative

Job Description

The Mount Sinai Health System


Do you have what it takes to wear the badge?


The Mount Sinai Health System’s commitment to excellence extends beyond delivering world-class health care. The System’s ongoing success is dependent upon our highly motivated, nonclinical professionals working to improve business operations. Our leadership team is driven to provide exceptional service by cultivating a workforce that is dedicated to upholding Mount Sinai’s mission of delivering innovative, breakthrough medicine with compassion and integrity.

Are you ready to discover the world of limitless possibilities that comes with wearing the badge? Explore more about this opportunity and how you can help us write a new chapter in our story of unrivaled patient care!


What you will do:

·        Develops, implements and supervises the business and support functions of the following departments: Eleven West Amenities Unit and other relevant departments within purview of Guest Services.

·        Supervision of activities of the house food and beverage service for 11W and the Guest Residence. Oversees housekeeping, concierge service, 24 hour reception and doorman services.

·        Ensures upkeep of physical plant, and processes the purchase and maintenance of all capital equipment. Responsible for the recruitment, hire and discharge process, review, discipline and supervision of 1199 employees, as well as NBU positions, contracted employees and 32B/J doormen.

·        Develops, recommends and implements policies and procedures applicable to the structure and operation of 11W, the Guest Residence and International Patient Services. Develops and secures approval of operation budgets for 11W, the Guest Residence and International Patient Services.


What you will bring:

        Education: Bachelor's Preferred
Experience: Some hospitality experience preferred

Do you share our dedication to extraordinary service and have what it takes to wear the badge? Apply now!


Who We Are:

Over 35,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai Roosevelt, Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is committed to the tenets of diversity and workforce that are strengthened by the inclusion of and respect for our differences. We offer our employees a highly competitive compensation and benefits package, a 403(b) retirement plan, and much more.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.

EOE Minorities/Women/Disabled/Veterans