Mount Sinai Careers

Program Manager of Quality- Mount Sinai Health Partners

New York, New York
Professional / Managerial / Administrative


Job Description

The Mount Sinai Health System

Program Manager for Quality


 

Background

 

Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care (18th ranked academic medical center) and research/education (18th ranked medical school). Our health system has ~40,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year.

 

We are accelerating a transition to a business model focused on population health management – our goal is to keep entire communities healthy and out of the hospital.  Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai.  The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise. 

 

MSHP is a fast growing business unit within Mount Sinai and is looking for team members who:

 

·         Are comfortable “playing up” and “playing down” as needed to accomplish business objectives

·         Thrive in fast-paced  work environments

·         Seek to improve the status quo 

 

Within MSHP, the Quality and Efficiency Team drives the implementation and ongoing improvement of initiatives that enable Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners. At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance. The Quality Team works directly with the Chief Population Health Officer and Chief Clinical Integration Officer of Mount Sinai.

 

 

Role Summary

MSHP seeks a Program Manager for Quality.

 

The Program Manager for Quality role is both strategic and operational. The Program Manager will work directly with both clinical and operational leadership in order to develop strategy, and identify and track performance on key indicators. The Program Manager’s responsibilities include, but are not limited to, analyzing the Mount Sinai Health System’s performance against national benchmarks, planning content for physician education initiatives, and serving as a key cross-functional liaison for the core Quality Team. The Program Manager will interact with a wide variety of stakeholders throughout the health system and prepare executive presentations about the Quality program’s financial and clinical impact. The Program Manager for Quality will report to the Medical Director for Quality. The Program Manager for Quality will be the direct manager of the Clinical Quality Analyst.

 

Responsibilities

Responsibility #1: Performance Analysis

·         Structure and perform analyses to measure outcomes, communicate impact, and support strategic decision-making (i.e., financial, clinical, and claims analyses)

·         Perform research to inform project teams of relevant background content and market trends; synthesize research into applicable insights that drive effective decision-making

·         Develop presentations that communicate the goals, content, and progress of strategic initiatives to leaders across the Population Health enterprise, the broader Mount Sinai Health System, and key external stakeholder groups

·         Stay current on developments within the healthcare industry to understand where the market is moving, what innovation is leading the way, and inform ways in which Mount Sinai can continue to advance its reputation as a leader of population health in New York City and across the country

 

Responsibility #2: Quality Improvement

·         Create and effectively manage project work plans, coordinating across multiple stakeholders, including:

o   Analytics

o   IT

o   Care Coordination

o   Physician Engagement

o   Communications

o   Vendors

o   Academic Departments

o   EHR

·         Drive interdisciplinary meetings, ensuring quality initiatives are accomplished effectively and on time

·         Serve as operational support for quality initiatives, contributing to strategy, process design, implementation, and ongoing evaluation and improvement

 

Responsibility #3: Quality Reporting

·         Manager for Clinical Quality Analyst:

o   Data extraction and acquisition across the clinically integrated network

·         Operational point of contact for payer quality reporting

·         Content expertise for standard quality measures (HEDIS, PQRS, MIPS, etc.)

·         Interface with analytics, IT, and providers to provide high fidelity internal quality reporting

·         Manage EHR optimization, automated data acquisition, and natural language processing for quality data capture



Qualifications                   

Education and Experience

·         Bachelors' degree with at least 4 years of experience at a management consulting firm, in healthcare management, or in a similar environment with demonstrated excellence in managing high-stakes, complex initiatives and in client and executive-facing roles; advanced degree (MPH, MPP, MPA, MHS, MBA etc) a plus

·         Advanced analytical capabilities required; experience with healthcare claims analysis and clinical quality measures highly preferred

·         Experience mentoring and developing junior employees

·         Demonstrated passion for improving healthcare is a requirement; experience with population health, healthcare delivery systems, payers, and startups is a plus

 

Additional Skills and Qualities

·         Analytic skillset – ability to build models and perform data analysis across finance and strategic business needs (e.g., market sizing), and healthcare topics (e.g., claims analysis) with guidance from Quality Director

·         Effective communicator – excellent written and verbal communication; able to summarize analyses in a way that simplifies complex ideas and synthesizes research into actionable insights

·         Organized – meticulous and detail-oriented; consistently meets timelines and objectives

·         Reliable – delivers high-quality work and accurate analyses; raises questions or concerns in a timely manner

·         Mature professional – seen as a senior team member, interacts with internal and external stakeholders independently and in a poised and professional manner

·         Ethical leader – models behavior rooted in respect for patients

·         Strategic thinker – adept at understanding how individual project activities fit within and contribute to overall initiatives

·         Problem solver – proactively responds to problems with suggested solutions; sound judgment and decision-making abilities; takes initiative

·         Flexible team player – able to collaborate well with diverse set of team members, comfortable working in a startup environment (which requires all team members to have the willingness to get things done)

·         Passionate innovator – desire to join a fast-paced, growth-oriented environment with a passion for delivering superior health value and improving health care in the US

 

 


 

Qualifications                   

Education and Experience

·         Bachelors' degree with at least 4 years of experience at a management consulting firm, in healthcare management, or in a similar environment with demonstrated excellence in managing high-stakes, complex initiatives and in client and executive-facing roles; advanced degree (MPH, MPP, MPA, MHS, MBA etc) a plus

·         Advanced analytical capabilities required; experience with healthcare claims analysis and clinical quality measures highly preferred

·         Experience mentoring and developing junior employees

·         Demonstrated passion for improving healthcare is a requirement; experience with population health, healthcare delivery systems, payers, and startups is a plus

 

Additional Skills and Qualities

·         Analytic skillset – ability to build models and perform data analysis across finance and strategic business needs (e.g., market sizing), and healthcare topics (e.g., claims analysis) with guidance from Quality Director

·         Effective communicator – excellent written and verbal communication; able to summarize analyses in a way that simplifies complex ideas and synthesizes research into actionable insights

·         Organized – meticulous and detail-oriented; consistently meets timelines and objectives

·         Reliable – delivers high-quality work and accurate analyses; raises questions or concerns in a timely manner

·         Mature professional – seen as a senior team member, interacts with internal and external stakeholders independently and in a poised and professional manner

·         Ethical leader – models behavior rooted in respect for patients

·         Strategic thinker – adept at understanding how individual project activities fit within and contribute to overall initiatives

·         Problem solver – proactively responds to problems with suggested solutions; sound judgment and decision-making abilities; takes initiative

·         Flexible team player – able to collaborate well with diverse set of team members, comfortable working in a startup environment (which requires all team members to have the willingness to get things done)

·         Passionate innovator – desire to join a fast-paced, growth-oriented environment with a passion for delivering superior health value and improving health care in the US