Mount Sinai Careers

CARE COORDINATOR- Department of Environmental Medicine and Public Health

New York, New York
Allied Health

Job Description

The Mount Sinai Health System

Care Coordinator-2269316

Do you have what it takes to wear the badge?


Our multidisciplinary approach to patient care defines us as an organization. Contributing to our world-renowned reputation is the dedication of allied health professionals. Working collaboratively with nurses and physicians, our allied health providers are valued partners providing diagnostic and therapeutic extensions of care on a daily basis. Mount Sinai’s allied health team members work side-by-side with global leaders in health care to create a patient-focused network of services that support healing in our local communities and around the globe.


Are you ready to discover the world of limitless possibilities that comes with wearing the badge? Explore more about this opportunity and how you can help us write a new chapter in our story of unrivaled patient care!

What You’ll Do:  

The Care Coordinator is responsible for coordinating the care and benefits to cancer patients and other medically fragile patients who are members of the World Trade Center Health Program. The Care Coordinator will work with patients and providers to record and track when patients are due for upcoming appointments for services that are authorized by the World Trade Center Health Program. The coordinator will be familiar with WTC Health Program Coverage rules, escalating services for clinical review when appropriate within protocol. 
He/she evaluates, revises, and maps care pathways based on assessments conducted through engagement with the patient and family, as well as review of treatment plans and medical records. This will include communication with the patient's treatment provider offices, for care both within Mount Sinai and care with external providers. The Care Coordinator maintains ensure that Quality Assurance protocols are in place to appropriately track task completion and performs ongoing review of case to ensure adequate follow up. Coordinates the appropriate resources and consult services to provide continuity of care and appropriate follow up plan of care, including WTC Health Program benefits as well as other benefits.

Duties and Responsibilities:

  • Provides guidance for patients from diagnosis to survivorship. Patients at risk are referred to the Care Coordinator to ensure that patient receives comprehensive and quality care with appropriate follow up
  • Completes intake assessments with newly diagnosed patients to determine needs, particularly as they pertain to medical providers, coverage, and benefits
  • Initiates and documents patient interventions and referrals for data analysis. Uses evidence based research to implement care plan and to provide external parties with information regarding patient data
  • May coordinate and assist patients to overcome any obstacles that may inhibit their care plan such as child care and transportation
  • Documents all initiatives with patients in database so can quantify for both QI initiatives and internal documentation support
  • Works with Patient Navigators to ensure that benchmarks are met and reporting is completed in a thorough and timely fashion
  • Works with a team of Patient Navigators via chart review and/or face-to-face case discussions
  • Initiates and documents benefits coordination
  • Partners with families and patient care team and community resources to provide well-coordinated timely compassionate, exemplary, interdisciplinary care
  • Initiates and performs ongoing review of policies related to services provided. Troubleshoots and updates as necessary
  • Performs other duties as necessary
What You’ll Bring:

Education and Experience:
  • Bachelor’s degree in social services, social work, public health, or related fields. Master’s degree preferred
  • 1-3 years relevant experience in patient navigation or healthcare preferred. Population specific experience preferred, specifically patients managing cancer diagnoses. Some knowledge of the managed care system and CMS guidelines preferred, as well as some knowledge of patient resources in the New York City Metropolitan Area
  •  Excellent verbal and written communication skills to communicate effectively with patients, staff, visitors and vendors

Do you share our dedication to extraordinary service and have what it takes to wear the badge? Apply now!

Who We Are:

Over 35,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is committed to the tenets of diversity and workforce that are strengthened by the inclusion of and respect for our differences. We offer our employees a highly competitive compensation and benefits package, a 403(b) retirement plan, and much more.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.

EOE Minorities/Women/Disabled/Veterans