Mount Sinai Careers

Help Desk Analyst I - Levy Library

New York, New York
Information Technology

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

The Mount Sinai Health System 

Levy Library - 2271496


Roles & Responsibilities:

Reporting to the Manager of the Academic IT Support Center, the Help Desk Analyst provides technical support to computer system users by troubleshooting hardware and software problems. This includes establishing email and active directory accounts, helping with remote access and assisting with software training in person and by telephone.

• Assists users accessing systems and software. Answers questions and assists with training users on various personal computer (PC) based software systems.
• Responds to telephone and email requests for assistance with hardware and/or software issues on PCs and Macs. Assists users in-person in library and student computing laboratories and classrooms.
• Troubleshoots and resolves email, MS Office, mobile device, printer and network problems.
• Prepares computers and printers for deployment to public areas of the library and student computer laboratories. Monitors systems to ensure they remain in good working order.
• Creates and maintains user accounts in email, Active directory and network systems.
• Maintains one or more department databases. 
• Provides software to eligible users; tracks sales and licenses through funds transfer system.


Minimum Education
Bachelor’s Degree, preferably in Information Technology or a related field. 

Minimum Computer Skills
• Extensive experience supporting Microsoft Outlook and other Office applications.
• Exceptional working knowledge of desktop operating systems (Windows as well as Mac OS), understanding of network and server issues (Windows, Exchange Server) and experience configuring applications for mobile devices.

General Skills
• 2 years in a help desk position or other technical support role, supporting Windows and Mac operating systems, Microsoft Office suite and mobile devices
• Strong customer support and interpersonal skills; must have the ability to work with customers in-person and on the telephone to isolate/resolve problems.
• Must be able to communicate effectively verbally and in writing. 
• Flexible schedule and willingness to work evening and weekend shifts.
• Ability to perform quality work within deadlines with or without direct supervision.

Strength Through Diversity


The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a
part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.


We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are


Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 


EOE Minorities/Women/Disabled/Veterans