Mount Sinai Careers

PATIENT SERVICES COORDINATOR - SURGERY

New York, New York
Professional / Managerial / Administrative


Job Description

The Mount Sinai Health System
 
Department of Surgery – 2275114
 
Do you have what it takes to wear the badge?
 
The Mount Sinai Health System’s commitment to excellence extends beyond delivering world-class health care. The System’s ongoing success is dependent upon our highly motivated, nonclinical professionals working to improve business operations. Our leadership team is driven to provide exceptional service by cultivating a workforce that is dedicated to upholding Mount Sinai’s mission of delivering innovative, breakthrough medicine with compassion and integrity.
 
Are you ready to discover the world of limitless possibilities that comes with wearing the badge? Explore more about this opportunity and how you can help us write a new chapter in our story of unrivaled patient care!
 
 
What You’ll Do:
 

The Patient Services Coordinator plays a crucial role in the delivery of healthcare services. He/she serves as liaison for patient care activities in the practice and ensures quality patient care during patient visits. The Patient Services Coordinator helps educate patients on their care plans and coordinate services with Primary Care Providers, and out-patient services diagnostic testing facilities.

 

Duties and Responsibilities:

 

  • Works cohesively with the Primary Care Provider to facilitate patients’ care plan by participating in daily huddles/monthly case discussions, facilitating appointments and coordinating information and continuing care requirements.
  • Collaborates with other clinical staff, to resolve issues impacting patients’ care progression.
  • Monitors and updates dashboard with reminders and alerts, to organize daily tasks such as: visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments and resolving billing errors (when applicable).
  • Contact insurance carriers for patients’ pre-certification; consults with Department/Practice Manager with respect to patients’ needs or addressing escalated issues.
  • Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers.
  • Works as liaison with Physicians, patients and clinical staff to connect patients with relevant internal/external resources.
  • Provides recommendation for process/service improvement to promote patients satisfaction and address issues.
  • Performs other duties as assigned.
 
 
What You’ll Bring:
 

Education:

Some college; Bachelor’s degree preferred.

Experience:

3 years of healthcare/customer service or relevant experience.

 
 
Strength Through Diversity
 
The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
 
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. Explore more about this opportunity and how you can help us write a new chapter in our story! 
 
 
Who We Are:
 
Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
 
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
 
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 
 
EOE Minorities/Women/Disabled/Veterans