Mount Sinai Careers

Care Coordinator (Bilingual) - Complex Care Management

New York, New York
Allied Health


Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Department of Social Work (MSH) - Req Number: 2290626

 

Job Title:  Care Coordinator (Bilingual) - Complex Care Management

 
 
Roles & Responsibilities:

The Care Coordinator is responsible for coordinating care and providing guidance to primarily low-risk patients. Develops effective interpersonal relationships with patients and works collaboratively with the interdisciplinary care team to improve health outcomes. Utilizes internal and community resources, electronic medical record and Centers for Medicare and Medicaid data to educate patients and form a care plan with specific health outcomes. 


1. Engagement:

Interacts with patient and family caregivers as appropriate to ensure continuity of care, patient adherence to care plan, and identification of barriers preventing adherence to care plan/intervention.

2. Collaboration:

Collaborates with patient’s care team to compile information regarding patient’s needs and reviews documentation to assist in developing and implementing a comprehensive care plan/intervention.

3. Education:

Coaches patients and family caregivers on how to use existing skills and develop new ones to make lifestyle behavior changes that can positively affect patient’s health using different behavioral change modalities. Provides health education related to symptom management and preventive care at an appropriate health literacy level and in patient’s preferred language in collaboration with care team.

4. Advocacy:

Identifies and addresses system issues that impact barriers to patient’s care. Explores and explains all options available to address the patient’s needs. Encourages self-advocacy by educating patient and family caregiver on how to effectively navigate the healthcare system. Confirms patient and family caregiver’s understanding of needs and options.

5. Community Linkages:

Coordinates care with other members of the care team to overcome any identified financial, legal or social barriers that inhibit patients’ medical care. Refers patients to health system and community resources to ensure patients have appropriate resources to overcome barriers to care (e.g. transportation, home care, durable medical equipment, pharmacy, housing, legal). Researches additional resources to expand knowledge base and make appropriate referrals. 

6. Alignment with Organizational Goals of Improving Health Outcomes:

Monitors the patients' goals and improvements in health outcomes with the care team. Focuses on preventive care and aims to reduce unnecessary medical utilization and as result improves quality of care. Assists care team to close care gaps for individual patients on their panel, communicating these gaps with care team, and collaborating on a plan. Reviews standardized reports (e.g. quality, utilization, and productivity) and takes action as appropriate.

7. Documentation: 

Documents all patient encounters in relevant documentation system in accurate and timely manner. 

8. Professional Development: 

Participates actively in all program and practice staff meetings, case conferences and work groups, and professional development workgroup sessions. 

 

Requirements:


Education:
Bachelor’s degree required, preferably in a health related profession

Experience:
None required, some experience in healthcare or related field preferred. Bi-lingual candidates (English/Spanish) are highly desirable.

Ability to learn hospital ambulatory scheduling system, electronic medical record and new applications used for care coordination.

Must have excellent oral and written communication skills and ability to foster a supportive environment for patients.



 
Strength Through Diversity

The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
 
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
 
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
 
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans