Mount Sinai Careers

Care Coordinator

New York, New York
Allied Health

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Department of Social Work (MSH) - Req Number: 2294566


Job Title:  Care Coordinator (Bilingual) – Emergency Department

Roles & Responsibilities:

Mount Sinai Health Partners (MSHP) is the management services organization developed to enhance the Health System’s implementation of population health initiatives, that is, programs of care that enhance the patient experience and health status, improve the health of patient populations and reduce utilization and healthcare costs. Population health initiatives particularly focus on preventive care. MSHP provides the infrastructure to support population health initiatives and includes services such as care coordination, information technology, workflow optimization, physician engagement and quality reporting. The Department of Social Work Services takes a leadership role in MSHP Care Management, which is providing in person and telephonic short-term and long-term care management services for a large diverse group of individuals who have a variety of insurances that are part of value based contracts. The goal of MSHP Care Management is to provide standardized care management services to meet patients’ medical and psychosocial needs, increase quality and reduce unnecessary health care costs. The Care Coordinator is an integral member of MSHP Care Management and is responsible for coordinating care and providing guidance to patients. 

The Care Coordinator for this position will be based in the Emergency Department (ED) at Mount Sinai Hospital (1468 Madison Avenue). The Care Coordinator will focus on identifying, engaging and enrolling Health Home eligible patients from the ED as part of a New York State Department of Health mandate. She/he will collaborate extensively with ED care teams, existing Health Home care teams, external Care Management Agencies and the ED Mandate Program Manager. In addition, the Care Coordinator will work with a team of case managers and social workers within the TracED program in an effort to prevent 72 hour readmissions to the ED for identified high risk patients. The Care Coordinator will specifically focus on scheduling primary care and specialty appointments. 

This position requires THREE 12.5-hour days weekly for three weeks/month and FOUR 12.5 hour days one week/month. The schedule will include weekend days on a rotating schedule. The hours are 8 AM – 8:30 PM. Schedules are subject to change based on need.

This position is grant-funded through March 2019 with the possibility of continued funding thereafter.




• Bachelor’s degree.
• Bilingual (English/Spanish).
• Experience in healthcare or related field is preferred.
• Proficiency in MS Office. Ability to learn hospital documentation and scheduling systems and care coordination applications.
• Excellent oral and written communication skills and ability to foster a supportive environment for patients.
Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans