Mount Sinai Careers

Care Coordinator – School Based (Bilingual; 10 months, school calendar)

New York, New York
Allied Health

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Department of Social Work (MSH) - Req Number: 2319136


Job Title: Care Coordinator – School Based (Bilingual; 10 months, school calendar)

Roles & Responsibilities:

The Mount Sinai Hospital Pediatric School Based Clinic Program is seeking a Care Coordinator to join a multidisciplinary team focused on meeting the medical and psychosocial needs of the families of East Harlem. Our School Health Program consists of mini pediatric clinics located in 5 public schools in East Harlem, all within walking distance from the main campus of Mount Sinai. Our East Harlem population is diverse with many lower income, Spanish speaking families and new immigrants to this country. 

The care coordinator in this new position will work in partnership with our school based health pediatric social workers and the medical team consisting of a medical assistant and a nurse practitioner or physician. The care coordinator will navigate systems to work toward getting our children, adolescents and parents enrolled into insurance. Moreover, he/she/they will track our families to make sure that they follow through with appointments for insurance and explore what barriers prevent them from following through. He/she/they will be a hands on person who at times may be asked to accompany our families to appointments including the REAP office at Mount Sinai as well as sub specialty appointments. The Care Coordinator will assist in locating available mental health resources for our children and parents. The Care Coordinator will also investigate what resources exist in East Harlem and explore what goals our parents have for themselves; such as ESL classes, GED programs, and job readiness programs. He/she/they will document all outreach efforts into our EMR. They will also help with our computer data system-- OSCR and will enter patient information into this database as needed along with abstracting vaccines from the NYC CIR. The care coordinator will work under the direction of our seasoned social workers and report directly to them as well as the Social Work Supervisor and Director of the School Based programs. The care coordinator will attend weekly social work supervisory meetings with our team and work to problem solve together. The care coordinator will play a critical role in system-wide efforts to improve the health of our growing patient population by building working relationships, engaging in problem solving, coordinating/connecting patients with resources and providing overall support while our families learn to -navigate the health care system. The care coordinator will serve as the point person for coordinating the scheduling and adherence to medical, nutritional and mental health appointments of our adult and pediatric clinic patients, notifying teams of deviations or delays in expected care plans. 

The care coordinator will assist the medical team with frequently encountered barriers to quality health care including: financial (including uninsured and under insured), communication (such as lack of understanding, language/cultural), medical system (easy access to appointment scheduling, follow up to missed appointments), psychological (fear and distrust of the medical environment), and functional (such as transportation, resource referrals). The care coordinator will serve as a patient advocate by providing attainable alternatives or solutions to aforementioned barriers and document care in designated system. The care coordinator is expected to identify and make referrals for patients who are appropriate candidates for the Mount Sinai Adult Health Home, Children’s Health Home or the Resources, Entitlement and Advocacy Program (REAP). 


Bachelor's degree required. 
Bilingual (English/Spanish).
Experience in healthcare or related field is preferred.
Awareness of the challenges families face because of racism and poverty.
Proficiency in MS Office. Ability to learn hospital documentation and scheduling systems and care coordination applications.
Excellent oral and written communication skills and ability to foster a supportive environment for families. 

Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans