Mount Sinai Careers
Care Coordinator – School Based (Bilingual; 10 months, school calendar)
Strength Through Diversity
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Department of Social Work (MSH) - Req Number: 2319136
Job Title: Care Coordinator – School Based (Bilingual; 10 months, school calendar)
The care coordinator in this new position will work in partnership with our school based health pediatric social workers and the medical team consisting of a medical assistant and a nurse practitioner or physician. The care coordinator will navigate systems to work toward getting our children, adolescents and parents enrolled into insurance. Moreover, he/she/they will track our families to make sure that they follow through with appointments for insurance and explore what barriers prevent them from following through. He/she/they will be a hands on person who at times may be asked to accompany our families to appointments including the REAP office at Mount Sinai as well as sub specialty appointments. The Care Coordinator will assist in locating available mental health resources for our children and parents. The Care Coordinator will also investigate what resources exist in East Harlem and explore what goals our parents have for themselves; such as ESL classes, GED programs, and job readiness programs. He/she/they will document all outreach efforts into our EMR. They will also help with our computer data system-- OSCR and will enter patient information into this database as needed along with abstracting vaccines from the NYC CIR. The care coordinator will work under the direction of our seasoned social workers and report directly to them as well as the Social Work Supervisor and Director of the School Based programs. The care coordinator will attend weekly social work supervisory meetings with our team and work to problem solve together. The care coordinator will play a critical role in system-wide efforts to improve the health of our growing patient population by building working relationships, engaging in problem solving, coordinating/connecting patients with resources and providing overall support while our families learn to -navigate the health care system. The care coordinator will serve as the point person for coordinating the scheduling and adherence to medical, nutritional and mental health appointments of our adult and pediatric clinic patients, notifying teams of deviations or delays in expected care plans.
The care coordinator will assist the medical team with frequently encountered barriers to quality health care including: financial (including uninsured and under insured), communication (such as lack of understanding, language/cultural), medical system (easy access to appointment scheduling, follow up to missed appointments), psychological (fear and distrust of the medical environment), and functional (such as transportation, resource referrals). The care coordinator will serve as a patient advocate by providing attainable alternatives or solutions to aforementioned barriers and document care in designated system. The care coordinator is expected to identify and make referrals for patients who are appropriate candidates for the Mount Sinai Adult Health Home, Children’s Health Home or the Resources, Entitlement and Advocacy Program (REAP).
Bachelor's degree required.
Experience in healthcare or related field is preferred.
Awareness of the challenges families face because of racism and poverty.
Proficiency in MS Office. Ability to learn hospital documentation and scheduling systems and care coordination applications.
Excellent oral and written communication skills and ability to foster a supportive environment for families.