Mount Sinai Careers

Senior Associate, Commercialization Operations

New York, New York
Professional / Managerial / Administrative

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Senior Associate, Commercialization Operations- Req. 2324136

Mount Sinai is one of the largest health systems in the U.S. with a strong reputation for quality of care (18th ranked academic medical center) and research/education (18th ranked medical school). We have ~40,000 employees working together each year to provide billions of dollars in high-quality care for millions of patients.

We are accelerating a transition to a business model focused on population health and customer value. Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai, 400+ people with expertise in clinical, contracting, finance, IT, analytics, operations, and product development. MSHP is a fast growing business unit within Mount Sinai and is looking for team members who:

·         Are comfortable “playing up” and “playing down” as needed to accomplish business objectives

·         Work productively amidst ambiguity

·         Thrive in fast-paced  work environment

·         Seek to improve the status quo 

Within MSHP, the Commercialization Team was created to assemble Mount Sinai's clinical and population health assets into product offerings (e.g., care bundles, worksite health centers, insurance products in partnership with health plans), and sell them to individuals and employers via multiple channels . We are looking for talented professionals to join this team with experience in strategy, product management, operations, sales and account management. We want people who are passionate about developing a true system of care that can create market-leading value for our customers, members and patients.

Each of these new product offerings will have important population health features including: (1) value-based pricing (2) a curated network of high-value physicians (3) optimized care pathways and related programs, and (4) an enhanced patient experience. For worksite health centers, MSHP builds a primary and urgent care practice right at the employer’s worksite with a value-based financial model that enables the clinician to spend more time with the patient. For care bundles, MSHP accepts a fixed-price for an episode of care provided by a curated network of high-value physicians with new care pathways to ensure holistic and consistent care. For insurance products, MSHP partners with like-minded insurers to wrap a health plan around our clinically-integrated network of physicians, hospitals, and other providers. The goal of each product is to increase the value for employers and their employees, mitigating the effects of the affordability crisis.



Role Summary

Healthcare in the U.S. has become a fragmented, expensive, and error-prone system that does not deliver the value consumers expect. Come join a group of smart, passionate individuals who recognize business as usual is over and are together innovating a new system of care. We are looking for a Senior Associate to join our Commercialization Operations Team, focused on developing healthcare solutions that deliver a great value and a best-in-class experience for our customers. In this role, you will drive the design, implementation, and operation of the Commercialization Team’s new solutions in collaboration with our Product Development and Sales teams, including engaging with our clients directly as we ideate and implement solutions that meet their needs. The Senior Associate is a highly visible role with significant opportunities to lead change and engage with 

Roles & Responsibilities:
Implementation and Oversight of Product Solutions
·         Implement and oversee the ongoing operations of solutions, such as onsite health centers, wellness solutions, specialty care models, and navigation services, in close collaboration with customers and Mount Sinai hospital and ambulatory operations
·         Execute service and outcome promises and track ongoing performance
·         Oversee operational aspects and scope of work, create and execute project work plans, identify and manage resources, and assign individual responsibilities

Program Development and Continuous Quality Improvement 
·         Lead the development of specific programs to meet customer needs
·         Partner with internal experts to inform product development
·         Create and promote a culture based on a “patient first” principle
·         Analyze performance data & existing care pathways to identify best practices across the system
·         Align clinical leadership on a standard pathway including quality metrics & targets
·         Identify gaps in patient experience & propose solutions to make the patient’s journey seamless
·         Gather and analyze patient and customer feedback to inform operations and incorporate customer feedback into day-to-day operations and governance process
·         Troubleshoot and respond to issues raised by customers (clients, patients and partners)
·         Lead continuous improvement process as a part of the Centers of Excellence governance approach

Development of an Operations Playbook
  •  With clinical oversight from a Medical Director, develop and refine a robust clinical and operational playbook for solutions as MSHP gains more customers. This playbook will guide MSHP’s future implementations of solutions and will be leveraged across different initiatives within Mount Sinai
Client Relationship Management
  • Interface with customers, leading key aspects of account management activities throughout the implementation and ongoing operation of product solutions.

Education and Experience

  • Bachelor’s Degree
  • 5 years of professional experience in a fast-paced work environment  
  • Proven aptitude for process improvement; Certification programs and/or Master’s Degree in Business, Engineering, or related fields desired
  • Experience at a leading management consulting firm, leading health care system, and/or high-growth/scaled health care startups preferre
  • Expertise in Microsoft Office Suite (PowerPoint, Excel, etc.)

Additional Skills and Qualitity
  • Highly organized and detail-oriented
  • Self-motivated team playe
  • Solutions-oriented thinker
  • Passion for health care as evidenced by academic or personal pursuits and professional experience
Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans