Mount Sinai Careers

Senior Process Improvement Analyst -Strategic Operations and Implementation

New York, New York
Professional / Managerial / Administrative

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal. 

Strategic Operations and Implementation-2332400
Senior Process Improvement Analyst

The Senior Process Improvement (PI) Analyst leads improvement initiatives coordinated by the Office of Strategic and Business Planning, utilizing a wide range of improvement tools and methodologies that advance Mount Sinai Health System’s continuous improvement culture. The Senior PI Analyst plans, analyzes and executes improvement initiatives and evaluates the impact of improvement efforts in order to achieve the mission and vision of the health system.

Roles & Responsibilities:

  • Develops scope for and executes organizational studies and evaluations to support improvement projects through personnel interviews and in-person observations of patient care and non-patient care areas
  •  Plans and executes complex data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, scheduling, resource utilization, labor and productivity, quality measures, patient satisfaction measures, and demographic data
  • Collaborates with team members and stakeholders to develop and test hypotheses related to scope of analysis
  • Tracks and evaluates improvement in process and outcome metrics, establishing sustainable solutions for continuous improvement
  • Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate clinical and administrative operations
  • Effectively collaborates with stakeholders of all levels of staff, from leadership to front line personnel. Presents findings and recommendations in formal and informal settings to partners and leadership
  • Leads workgroups and ad hoc meetings in demonstrated expertise areas to guide process and organizational change relevant to analysis
  • Uses project management skills to: develop scope and timeline for improvement projects; effectively track deliverables and delegate tasks; coordinate project summary presentations; and maintain oversight of all project related tasks necessary for project success
  • Creates training content and administers didactic training curriculum on improvement tools and methodologies. May administer training to all levels of the organization
  • Maintains current knowledge of health care delivery trends and evidence-based solutions for improving the delivery of care and services
  • Independently leads, manages and executes improvement initiatives with oversight from department leadership
  • Acquires and applies knowledge in a wide range of process and performance improvement methodologies
  • Supports continuous improvement within the department, contributing to the development of improved tools, project methods and internal knowledge base, and project evaluation
  • Performs other duties as required
  •  Bachelor’s degree (Masters preferred)
  •  4-6 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement.
  • Strong written and verbal communication skills
  • Strong analytical and trouble-shooting skills
  • Ability to work independently or as part of a team
  • Excellent follow-through skills, self-motivated, and detail-oriented
  • Strong organizational skills to manage multiple projects, issues, and priorities effectively and simultaneously with attention to detail

Strength Through Diversity


The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.


We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 


Explore more about this opportunity and how you can help us write a new chapter in our story! 


Who We Are


Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 


EOE Minorities/Women/Disabled/Veterans

for Live Chat Click Here