Mount Sinai Careers

Director of Operations CBO, FPA CBO

New York, New York
Professional / Managerial / Administrative

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.


Director of Operations CBO - 2336370


Roles & Responsibilities:

The Director of Operations for the CBO provides overall leadership of day to day billing operations. Develops policies and procedures that are aligned with the overall direction of the School. This individual cultivates the expertise that exists within billing office by providing strong leadership and mentoring skills. The Director is responsible for ensuring that revenue management techniques and functions are aligned and optimized to meet or exceed organizational goals, including optimal net collection ratio, increasing overall collection rate while reducing days in A/R, advancing the effective use of technology, optimizing staff productivity, and minimizing the cost to collect. She/he will be expected to foster effective communication and strong working relationships with the clinical administrators, Chairs, physician leads, IT department, and billing staff.

  • Develops strategies and tactics across organization to improve cash collections and the net collection rate
  • Increases compliance with third party contract terms and recovers underpayments, reduces denials and ensures timely and accurate repayment of credit balances
  • Develops and implements policies, procedures, job descriptions and work flow patterns that provide an overall successful revenue cycle operations that is sufficient and appropriate to promote effective, efficient, and compliant operations for all areas of responsibility. Develops both work output metrics and quality audits that will allow effective monitoring of performance
  • Reviews and evaluates records as well as activities of department that impact the reimbursement process
  • Demonstrates a consistent standard of excellence to which all areas are expected to perform. Provides routine and effective feedback to billing staff and practice staff and recognize improved and superior revenue related results
  • Responsible for the development, implementation and management of accurate and timely reports related to billing and collections
  • Involved in implementation of GE/IDX system applications (including custom enhancements) upgrades and conversions to ensure maximizing work and cash flow
  • Monitors denial and guide practices in reducing denial rates, particularly the referral and authorization process
  • Ensures that revenue cycle functions are effectively complying with all governmental, third party and other related regulations through overseeing the development and implementation of operational policies and procedures
  • Other relevant duties as assigned.

Direct reports include Billing Managers.
This position reports directly to the Vice President of Physician Revenue Cycle. Work is performed within the context of a complex, interconnected organization and toward achieving annual goals. Requires devising new methods or modifying/developing standard procedures to meet the needs of new condition 

  • Education: Bachelor’s degree in finance or accounting or equivalent combination of relevant experience and education.
  • Experience: 10+ years effective experience in health care reimbursement, billing, claims processing, departmental operations and contract management, with evidence of strong skills in communications and management. A firm understanding of all financial and accounting standards and regulations. Medical School experience preferred, as is a strong background in administrative leadership

Strength Through Diversity


The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.


We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 


Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 


EOE Minorities/Women/Disabled/Veterans