Mount Sinai Careers
Desktop Engineer II - End User Services
Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
End User Services - Req #2342282
Duties and Responsibilities:
- Design, develop, coordinate, and manage IT projects for Client Engineering department
- Prepare project plans and monitor progress of IT projects to ensure deadlines are met
- Responsible for automating, developing and maintaining Windows desktop image for desktops, laptops and thin client images
- Conduct Root Cause Analyses and remediation efforts for major incidents in Client Engineering area.
- Lead and guide the work of technical staff of FTEs and Consultants
- Serve as liaison between business and technical teams. Deliver on projects, milestones, provides regular updates to management and business aligned teams
- Experience with industry standard deployment tool preferably SCCM 2012
- Experience with application packaging process and procedure in a multi-domain environment
- Responsible for third level escalation and technical support
- Responsible for client end point of hardware and software engineering
- Create scripts in vbscript, powershell, visual basic, batch files
- Strong understanding of Windows Operating Systems Internals, Architecture, registry and troubleshooting tools
- Technical writing – must be able to document all process and communicate with stakeholders
- Using Service Now ticketing systems ability to document incidents, problems and change requests
- 7+ years of related experience
- Strong skills in Virtual environment (VDI, Hyper-V, VMWare)
- Strong skills in SCCM and Adminstudio
- Experience in infrastructure like DNS, WINS, VPN, etc
- Experience with programming languages HMTL, .Net, C++
- Strong verbal and written communications
- Preferable experience with healthcare industry
- Ten years of related experience
- In -depth knowledge of associated technology areas that could impact area of responsibility; healthcare technology experience preferred.
- Excellent verbal and written communication skills, including the ability to translate complex technical concepts into understandable terms, tailor communication to audience, mediate and facilitate communications between others, and communicate architecture to all levels of management and customers.
- Ability to gain buy-in from stakeholders to resolve significant architecture issues.