Mount Sinai Careers

Desktop Engineer II - End User Services

New York, New York
Allied Health

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

End User Services - Req #2342282

Roles & Responsibilities:
The Information Technology Specialist II consults with business partners to define requirements and develop solution alternatives and estimates, translating client’s business requirements into specific systems, applications or process designs for IT solutions and integrating architecture. 

Duties and Responsibilities:
  • Design, develop, coordinate, and manage IT projects for Client Engineering department 
  • Prepare project plans and monitor progress of IT projects to ensure deadlines are met
  • Responsible for automating, developing and maintaining Windows desktop image for desktops, laptops and thin client images
  • Conduct Root Cause Analyses and remediation efforts for major incidents in Client Engineering area. 
  • Lead and guide the work of technical staff of FTEs and Consultants
  • Serve as liaison between business and technical teams. Deliver on projects, milestones, provides regular updates to management and business aligned teams
  • Experience with industry standard deployment tool preferably SCCM 2012
  • Experience with application packaging process and procedure in a multi-domain environment
  • Responsible for third level escalation and technical support
  • Responsible for client end point of hardware and software engineering
  • Create scripts in vbscript, powershell, visual basic, batch files
  • Strong understanding of Windows Operating Systems Internals, Architecture, registry and troubleshooting tools
  • Technical writing – must be able to document all process and communicate with stakeholders
  • Using Service Now ticketing systems ability to document incidents, problems and change requests 
  • 7+ years of related experience
  • Strong skills in Virtual environment (VDI, Hyper-V, VMWare)
  • Strong skills in SCCM and Adminstudio
  • Experience in infrastructure like DNS, WINS, VPN, etc
  • Experience with programming languages HMTL, .Net, C++
  • Strong verbal and written communications
  • Preferable experience with healthcare industry
Education: Bachelor’s degree in a technical discipline; Master’s degree preferred 

  • Ten years of related experience 
  • In -depth knowledge of associated technology areas that could impact area of responsibility; healthcare technology experience preferred. 
  • Excellent verbal and written communication skills, including the ability to translate complex technical concepts into understandable terms, tailor communication to audience, mediate and facilitate communications between others, and communicate architecture to all levels of management and customers. 
  • Ability to gain buy-in from stakeholders to resolve significant architecture issues.
Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans
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