Mount Sinai Careers
Operations Associate, Population Health Operations-Mount Sinai Health Partners
Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care and research/education. Our health system has ~40,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year.
We are accelerating a transition to a business model focused on population health management – our goal is to keep entire communities healthy and out of the hospital. Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise.
MSHP is a fast growing business unit within Mount Sinai and is looking for team members who:
· Are comfortable “playing up” and “playing down” as needed to accomplish business objectives
· Work productively amidst ambiguity
· Thrive in fast-paced work environments
· Seek to improve the status quo
Within MSHP, the Population Health Operations Team develops the Population Health strategy and drives key initiatives to support that strategy across all other MSHP and MSHS business functions, including contracting, analytics, clinical operations, commercialization, and IT. The Population Health Operations Team also owns the core business operations of the population health enterprise, including finance and team growth & development.
MSHP seeks an Operations Associate to support the driving of new clinical and operational initiatives that further our overall population heath strategy. This work enables Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners. At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance.
The new clinical and operational initiatives owned by the Population Health Operations team span all functions within population health: clinical, contracting, finance, analytics and IT, network development, product management, and commercialization. Examples include design and implementation of an innovative primary care model focused on high risk patients, development of a Clinically Integrated Network, development of value-based contract performance strategy, national business model design for the innovative Mount Sinai Hospital at Home program, and funds flow modeling for value-based agreements.
The role of the Population Health Operations Associate is both strategic and operational, and the balance varies depending on the initiative. Reporting to a Director of Population Health Operations, the Operations Associate will support multiple initiatives at once, spending anywhere from 3 – 12 months supporting each initiative. Additionally, the Population Health Operations Associate will identify and transition initiatives to the appropriate long-term owners across the system.
· Work directly with the Directors of Population Health Operations to manage high-impact clinical and operational initiatives; contribute to all aspects of the process from the strategy and design phases through implementation
· Structure and perform analyses to support strategic decision-making (i.e., financial, clinical, and claims analyses will all be required)
· Perform research to inform project team of relevant background content and market trends; synthesize research into applicable insights that drive effective decision-making
· Create and effectively manage project work plans, coordinating across multiple stakeholders to ensure work is accomplished on time, on budget
· Proactively and creatively address any challenges that may arise during project execution
· Interface with staff from across the health system (including clinical, contracting, IT, financial, legal, and operations), building collaborative relationships and serving as a face of the population health enterprise
· Independently develop presentation-ready content that communicate the goals and progress of various strategic initiatives to leaders across the Population Health enterprise, the broader Mount Sinai Health System, and key external stakeholder groups
· Stay current on developments within the healthcare industry to understand where the market is moving, what innovation is leading the way, and what Mount Sinai can do to be the most innovative population health manager in New York City and a leader nationally
· Provide ad hoc support to the Directors and Vice President of Population Health Operations, and occasionally to the Associate Director of Population Health Strategy
Education and Experience
· Bachelors’ degree with minimum of 2 – 4 years of experience at a management consulting firm or other industry which requires management of similarly complex, high-stakes initiatives
· Analytics expertise required; experience with healthcare claims analysis highly preferred
· Interest in and demonstrated passion for healthcare required, experience with healthcare companies (e.g., delivery systems, insurance companies, start-ups) a plus
Additional Skills and Qualities
· Flexible team player – able to collaborate well with diverse set of team members, comfortable working in a start-up environment, and responds effectively to constructive feedback
· Analytic skillset – able to build models and perform data analysis across business needs (e.g., market sizing), and health topics (e.g., claims analysis) with guidance from Population Health Operations team
· Effective communicator – excellent written and verbal communication; able to summarize analyses in a way that simplifies complex ideas and synthesize information into insights
· Organized – meticulous and detail-oriented; consistently meets timelines and objectives
· Reliable – delivers high-quality work and accurate analyses; proactively addresses questions or concerns in a timely manner
· Mature professional – seen as a mature leader, interacts with internal and external stakeholders independently and in a professional manner
· Strategic thinker – natural strategic thinker that is able to understands how individual project activities fit within and contribute to the overall population health business
· Problem solver – responds to problems with suggested solutions; sound judgment and decision-making abilities
· Passionate innovator – desire to join a fast-paced, growth-oriented environment with a passion for delivering superior health value and improving health care in the US