Mount Sinai Careers

Guest Services Manager- FT- M-F MSH- 11 West - Amenities Unit

New York, New York
Professional / Managerial / Administrative

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Guest Service Manager –   Amenities Unit  job ID  #2354860
Roles & Responsibilities:

Develops, implements and supervises the business and support functions of the following departments: Eleven West Amenities Unit and other relevant departments within purview of Guest Services.

Supervision of activities of the house food and beverage service for this medical/surgical amenities unit as well as the Guest Residence. Oversees housekeeping, concierge service, 24 hour reception and doorman services.

Ensures upkeep of physical plant, and processes the purchase and maintenance of all capital equipment. Responsible for the recruitment, hire and discharge process, review, discipline and supervision of 1199 employees, as well as NBU positions, contracted employees and 32B/J doormen.

Develops, recommends and implements policies and procedures applicable to the structure and operation of 11W, the Guest Residence and International Patient Services.

Develops and secures approval of operation budgets for 11W, the Guest Residence and International Patient Services.


       Bachelor's degree required lesser degree with life experience.  Experience in the hospitality industry and/or management of support staff is preferred.  

Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.


We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 


Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 


EOE Minorities/Women/Disabled/Veterans


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