CRM Developer - DSRIP

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

DSRIP - Req #2357212

CRM Developer

Roles & Responsibilities: 

The CRM concept is relatively new to healthcare and the selected candidate will have a unique opportunity to influence this change.  The CRM/Salesforce Developer will be a key team member of the Mount Sinai IT Population Health and Payer Systems CRM team, working with health network stakeholders to execute an innovative approach to developing an integrated delivery network. 

Reporting to the IT Manager of Analytics and CRM, and working closely with the Technical Architect and Systems Analyst, along with members of the Data Warehouse team, the CRM/Salesforce Developer will develop modules, forms, dashboards, and reports in Salesforce from both existing and custom objects for clinical and technical leadership, health network partners, and other stakeholders. 

Duties include but are not limited to:

  • Function as CRM/Salesforce resident expert, responsible for translating requirements into overall functional design including all Salesforce components, integration specifications and reporting
  • Design, develop, test, and deploy high-quality Salesforce solutions
  • Develop and maintain custom objects, fields, Pick list, and role based page layouts, workflow alerts and actions, and approval workflow, validation Rules, approval processes, custom tabs, custom reports, report folders, report extractions to various formats, snapshots, dashboards, and email generation according to application requirements
  • Develop client-specific solutions on platform using apex classes and triggers, web service API, IDE, validation rules, SOQL and SOSL.
  • Define test cases, review and maintain Test scripts, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT)
  • Migrate data from other applications to Salesforce using the import wizard and data loader utility
  • Configure and develop custom objects, layouts, reports, data analysis and migration of CRM data from legacy systems into SFDC
  • Collaborate with managers to optimize Salesforce functionalities and improve business processes
  • Collaborate with different teams to support Salesforce application across the organization

     Education: A Bachelor's level degree (or equivalent) is required, Master’s degree preferred


  • At least 5 years of Salesforce development experience 
  • Expertise with Apex coding – creating triggers, Apex classes, unit tests and Visualforce pages
  • Expertise developing Visualforce pages and triggers extensively in last one year
  • Strong experience with database design, custom objects, performance tuning and stored procedures.
  • Expertise with the following tools: Migration, Data loader, Workbench, Lightning CLI, IDE, CLI etc. for browsing data objects, executing SOQL queries, executing APEX code, managing custom objects and deployment.
  • Experience with other components including security, service cloud, sales cloud, Heroku, and workflows is a plus.
  • Strong web development skills including CSS, JavaScript, HTML, XML. 
  • Experience integrating Salesforce with other web applications using protocols like RESTful, SOAP is a plus
  • 401 or 501 Certification is a plus
  • Experience with Salesforce Lightning is a plus
  • Good with software development fundamentals like data structures, OOPS, RDBMS, and design patterns.
  • Attention to detail and complex problem-solving abilities
  • Able to work independently and within a team environment
  • Self-starter with initiative to proactively identify potential issues
  • Good communication & teamwork skills, thriving in cross-functional environment 

Strength Through Diversity

The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans
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