Mount Sinai Careers

Telecommunications Analyst II - Infrastructure

New York, New York
Information Technology

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Infrastructure - Req #2365610

Telecommunications Network Analyst II 

Roles & Responsibilities:

The candidate would join the IT / Telecommunication department at Mount Sinai Health System as part of the team supporting a newly installed Cisco Contact Center Enterprise installation for five call centers all located within Manhattan. The candidate should have the below skill sets:

  • Excellent Communication and Customer Skills
  • The ability to work off hours as required
  • 2-5 years experience with Cisco Phone Environment supporting over 2,000 phones
  • 1-2 years experience supporting a Cisco Call Center, basic scripting and troubleshooting skills
  • Working knowledge of CUCM, UCCX and CUC
  • Working knowledge of Cisco ISR routers and basic IP networking
  • Voice CCNP preferred
Education: Bachelor degree in Computer Science or a related discipline

  • Seven years of experience in all phases of telecommunications in all phases of telecommunications and network management, or an equivalent combination of education and experience. 
  • Requires an in-depth knowledge of telecommunications networks and environment, excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management, staff and vendors.
Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans
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