Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
Roles & Responsibilities:
The Specialty Pharmacy Clinical Liaison is responsible for working collaboratively with their Specialty Pharmacy Team to promote the safe and effective use of specialty medications. The Specialty Pharmacy Clinical Liaison identifies and addresses the educational needs of staff, patients, caregivers, students, residents, and healthcare team members. S/he supports duties of staff pharmacists which include but are not limited to interpreting and dispensing medications ordered by physicians or other authorized prescribers. The Specialty Pharmacy Liaison is responsible with providing medical providers and staff, education, and support onsite, and is required to support multiple sites with schedule flexibility. Job functions include clinical support services and education, assistance with prior authorization support, financial and copay assistance.
Duties and Responsibilities:
1. Outpatient Pharmacy Policy and Procedures: Knowledge, understanding and adherence to P&P in a prescribed format to facilitate their use and assure compliance with standards and best practices.
a. Adheres to all policies and procedures.
b. Completes independent double checks of pediatric prescriptions to include weight-based dosing.
c. Accurately performs 8 point prescription check on each prescription prior to dispensing.
2. Inventory/Control Substance Management: Participates in the ordering, maintaining and selection of the appropriate inventory for prescription dispensing.
a. Adjusts the max/min levels to reflect current usage.
b. Participates in the monthly inventory process.
c. Adheres to the removal of unusable medications from active inventory policy.
d. Researches, documents and communicates to management regarding discrepancies.
e. Orders drug appropriately with correct inventory and paperwork.
f. Sound knowledge of the laws and regulations on dispensing and storage of drugs and maintenance of prescription records.
3. Customer Service: Focuses and enhances customer satisfaction and complaint resolution.
a. Increase Top Box % "very good" on Press Ganey Survey over previous year.
b. Initiates service recovery at the pharmacy level, referring to management when warranted.
c. No service concerns on employee file.
4. Pharmacy Operations: Assures continued performance with the supervision of staff, monitoring of patients and efficient "work flow".
a. Make decisions commensurate with "work flow" status.
b. Monitors patient drug profiles for contraindication, interaction, allergies and appropriate use while interpreting and filling prescriptions.
c. Participates in the "End of Day" closing procedures to include register verification and access points are secured.
d. Accepts job responsibilities and assumes full responsibilities for actions utilizing appropriate problem solving skills.
e. Provides drug information services to healthcare professionals and counsels patients on safe and effective use of medications.
f. Works efficiently to meet or exceed financial budget.
5. Personal Support: Effectively supports technicians in their assigned roles through clear concise answers, monitoring "Work Flow" and mentoring.
a. Answers questions on appropriate drug selection and double checks pharmaceutical calculations.
b. Mentors and coaches on pre-dispensing errors.
c. Effectively supervises pharmacy support personnel through enforcement of policies and procedures.
d. Assists technicians in their duties when work flow warrants.
6. Prescription Drug Dispensing: Involves the dispensing of Critical Action Prescriptions, Specialty Drug Preparations and Medications as well as initiatives that assist patients and families in seeking access to take home medications.
a. Understands and abides by the Critical Action Prescription policies when applicable.
b. Adheres to Specialty Drug Preparation policies when applicable.
c. Understands processes associated with Patient Assistant Programs.
d. Understands and abides by Charity Billing processes.
7. Effectively leads education efforts targeted at both staff and patients of the Outpatient Pharmacies.
a. Coordinates projects that support clinical service goals in the Outpatient Pharmacies and collects, interprets, and presents data as appropriate.
b. Identifies educational needs in the Department.
c. Facilitates policy and procedures updates to the staff.
d. Facilitates the outpatient pharmacy team questions regarding clinical needs such as pharmacokinetic properties, drug monitoring, and literature retrieval.
e. Participates as a representative from their pharmacy in patient outreach and educational initiatives such as Medication Therapy Management (MTM) and preceptor development.
8. Effectively maintains and develops relationships with patients, other practitioners, departments, and organizations.
a. Effectively communicates with patients, staff, providers, and business contacts to support the mission and vision of the organization serving as a functional liaison to provide outreach and education.
b. Assists (and leads when appropriate) in conflict resolution, problem solving, and performance improvement as it is related to their practice area.
c. Maintains effective communication with patients and working relationships with clients at all levels of the organization as well as business contacts.
9. Maintains adequate documentation to satisfy Joint Commission on Accreditation of Healthcare Organizations’ (JCAHO) requirements or other regulatory agencies and accrediting bodies.
• Graduation from an accredited College of Pharmacy resulting
in a Doctor of Pharmacy degree or equivalent two years of experience.
• Completion of an ASHP accredited residency program preferred
• Pharmacist license required
• Advanced certification preferred (CDE, BCPS, BC-ADM etc.)
• Certified to provide vaccinations preferably upon hire and required within six months of employment
• Active CPR certification
• 1 year minimum pharmacist experience as a pharmacist required
• At least 2 years retail/outpatient pharmacy experience preferred
Strength Through Diversity
The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story!
Who We Are
Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.