Mount Sinai Careers


New York, New York
Professional / Managerial / Administrative

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities:
  • Mount Sinai’s Institute for Advanced Medicine (IAM) is seeking a Status Neutral Navigator to work on a grant funded Status Neutral Navigation program, facilitating linkage to HIV prevention and care services, immediate ART therapy, PrEP, or PEP, with the goal of retaining clients in long-term care at IAM.
    The Navigator will serve as a touch-point for clients in need of HIV rapid testing; newly diagnosed HIV+; HIV+ and out of care/off ART for longer than 9 months; or HIV- with risk factors indicating PEP, PrEP, or prevention education; assessing clients’ insurance, risk factors, guiding and providing a warm hand-off to the appropriate person or program, and following-up to ensure linkage occurred, iART/PEP/PrEP was initiated in a timely manner, and needs were met per program and clinic requirements. They will work closely with the Rapid Treatment Provider, in collaboration with and supervised by the Status Neutral Program Coordinator, and liaising often with program staff and clinicians across IAM, partnering with and providing support to associated Prevention and Care/Treatment programs. They will serve as an outreach arm of the program, liaising with CBOs for referrals and identifying/staffing testing and external education opportunities. They will collaborate on social marketing campaigns, and work in tandem with the Coordinator to complete documentation and reporting requirements, internal program tracking, quality assurance, continuous quality improvement, to ensure the program meets benchmarks efficiently and effectively.
    Duties and Responsibilities:
    1. Works to streamline and facilitate timely initiation of iART, PEP, PrEP and linkage to care, including but not limited to:
    - Identifying candidates for iART/PEP/PrEP, providing HIV/HCV/STI testing, and swiftly connecting to the appropriate persons or programs based on income/residence/eligibility and related factors and needs
    - Meeting the client where they’re at in order to educate around iART/PEP/PrEP in a sex-positive, non-judgmental way 
    - Communication with the client, appointment scheduling, directions, reminders if needed, assistance rescheduling
    - Communication with the Rapid Treatment providers regarding services received and confirmation of incoming patients 
    - Troubleshooting communications between clients or referral sources and IAM staff
    - Providing education, resources and support around treatment adherence, social services and other client needs
    2. Documents activities in the EMR and any required paper forms, recording information around persons assisted and services rendered, in accordance with IAM and funder requirements. 
    3. Collaborates with supervisor and colleagues around client recruitment for Status Neutral Navigation and related programs through clinic in-reach, outreach, presentations, social marketing, and other mechanisms.
    4. Develops and maintains cooperative working relationships with agencies and organizations interested in HIV care and prevention services.
    5. Assists in the development and presentation of health education and promotion programs related to HIV prevention and care, including workshops, conferences, small groups and individual sessions.
    6. Participates in the preparation and distribution of relevant educational and outreach materials, such as social media postings, reports, abstracts or manuscripts, and visual aids including films, videotapes, photographs, and posters.
    7. Assists Evaluation team in monitoring and evaluating program effectiveness; demonstrates creative efforts to improve support operations and systems, to streamline work processes and to increase the effectiveness and efficiency of the program.
    8. Assists in the development of operational plans and policies necessary to achieve program objectives and services.
    9. Collaborates with health specialists, consumer and civic groups to determine key community health needs and optimize service provision.
    10. Performs other related duties as required or assigned.



  • Requirements for Position
    1-3 years’ work experience, ideally in HIV or related healthcare arena

    Experience/Qualifications Sought:
    Experience, interest in serving, and cultural intelligence with LGBTQGNC persons and persons of color
    Excellent oral, written and customer service skills with a variety of consumers, clinic staff, collaborators and stakeholders
    Dedicated self-starter with excellent organizational skills and the ability to prioritize and follow-through on multiple tasks, projects and assignments
    Exceptional attention to detail and accuracy
    Knowledge of HIV/AIDS etiology, transmission, biomedical prevention and associated issues strongly preferred
    HIV Testing experience preferred

    Bilingual English/Spanish speakers encouraged to apply
Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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