Mount Sinai Careers
HEALTH EDUCATOR I
Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
- Mount Sinai’s Institute for Advanced Medicine (IAM) is seeking a Status Neutral Navigator to work on a grant funded Status Neutral Navigation program, facilitating linkage to HIV prevention and care services, immediate ART therapy, PrEP, or PEP, with the goal of retaining clients in long-term care at IAM.
The Navigator will serve as a touch-point for clients in need of HIV rapid testing; newly diagnosed HIV+; HIV+ and out of care/off ART for longer than 9 months; or HIV- with risk factors indicating PEP, PrEP, or prevention education; assessing clients’ insurance, risk factors, guiding and providing a warm hand-off to the appropriate person or program, and following-up to ensure linkage occurred, iART/PEP/PrEP was initiated in a timely manner, and needs were met per program and clinic requirements. They will work closely with the Rapid Treatment Provider, in collaboration with and supervised by the Status Neutral Program Coordinator, and liaising often with program staff and clinicians across IAM, partnering with and providing support to associated Prevention and Care/Treatment programs. They will serve as an outreach arm of the program, liaising with CBOs for referrals and identifying/staffing testing and external education opportunities. They will collaborate on social marketing campaigns, and work in tandem with the Coordinator to complete documentation and reporting requirements, internal program tracking, quality assurance, continuous quality improvement, to ensure the program meets benchmarks efficiently and effectively.
Duties and Responsibilities:
1. Works to streamline and facilitate timely initiation of iART, PEP, PrEP and linkage to care, including but not limited to:
- Identifying candidates for iART/PEP/PrEP, providing HIV/HCV/STI testing, and swiftly connecting to the appropriate persons or programs based on income/residence/eligibility and related factors and needs
- Meeting the client where they’re at in order to educate around iART/PEP/PrEP in a sex-positive, non-judgmental way
- Communication with the client, appointment scheduling, directions, reminders if needed, assistance rescheduling
- Communication with the Rapid Treatment providers regarding services received and confirmation of incoming patients
- Troubleshooting communications between clients or referral sources and IAM staff
- Providing education, resources and support around treatment adherence, social services and other client needs
2. Documents activities in the EMR and any required paper forms, recording information around persons assisted and services rendered, in accordance with IAM and funder requirements.
3. Collaborates with supervisor and colleagues around client recruitment for Status Neutral Navigation and related programs through clinic in-reach, outreach, presentations, social marketing, and other mechanisms.
4. Develops and maintains cooperative working relationships with agencies and organizations interested in HIV care and prevention services.
5. Assists in the development and presentation of health education and promotion programs related to HIV prevention and care, including workshops, conferences, small groups and individual sessions.
6. Participates in the preparation and distribution of relevant educational and outreach materials, such as social media postings, reports, abstracts or manuscripts, and visual aids including films, videotapes, photographs, and posters.
7. Assists Evaluation team in monitoring and evaluating program effectiveness; demonstrates creative efforts to improve support operations and systems, to streamline work processes and to increase the effectiveness and efficiency of the program.
8. Assists in the development of operational plans and policies necessary to achieve program objectives and services.
9. Collaborates with health specialists, consumer and civic groups to determine key community health needs and optimize service provision.
10. Performs other related duties as required or assigned.
- Requirements for Position
1-3 years’ work experience, ideally in HIV or related healthcare arena
Experience, interest in serving, and cultural intelligence with LGBTQGNC persons and persons of color
Excellent oral, written and customer service skills with a variety of consumers, clinic staff, collaborators and stakeholders
Dedicated self-starter with excellent organizational skills and the ability to prioritize and follow-through on multiple tasks, projects and assignments
Exceptional attention to detail and accuracy
Knowledge of HIV/AIDS etiology, transmission, biomedical prevention and associated issues strongly preferred
HIV Testing experience preferred
Bilingual English/Spanish speakers encouraged to apply