Mount Sinai Careers

Operational Supervisor- MSH- Admitting and throughput dept- FT- Evenings

New York, New York
Professional / Managerial / Administrative

Job Description

Strength Through Diversity

Ground breaking science.  Advancing medicine.  Healing made personal. 


Dept Name-    Admitting and Throughput             REQ # 2386984


Job Title: Operational Supervisor   


Roles & Responsibilities:

  • Responsible for the oversight of administrative and general office activities consistent with departmental objectives, administrative policies and practices. Provides direct supervision for administrative and office support staff such as secretarial/administrative assistants, medical assistants, schedulers, data management and medical records staff. Ensures the successful delivery of support services and satisfactory customer service within the department, unit or care center.

    Duties and Responsibilities:
    1.  Plans and schedules work for staff to ensure proper distribution of assignments and adequate staffing, space and facilities for subsequent performance of duties.
    2. Ensures adequate staffing for unexpected/emergency coverage.
    3. Provides work direction, guidance, coaching and training for staff. Discusses job performance with employees to identify causes and issues, and works to resolve problems.
    4. Establishes, reviews and revises work processes and procedures to ensure efficient and effective administrative activities.
    5. Makes recommendations regarding fiscal and staffing requirements of the unit to assist in the preparation of budgetary recommendations.
    6. Reviews and monitors daily statistics of denials and accounts reviewed by staff. Assesses accounts for collection viability.
    7. Round with Building Service staff, Nurse Managers, Engineering and other staff to document and ensure appropriate resolution on environment and other issues.
    8. Assists in the development of new methods, procedures and/or processes to increase efficiency and to improve service deliver, production, equipment performance, scheduling and quality control.
    9. Establishes and maintains liaison with other departments, units or care centers, as well as within own department, to ensure effective coordination of work activities.
    10. Fosters an environment of open communication and team work in support of the department and organization’s goals and objectives.
    11. Ensures compliance with department and organization policies and procedures.
    12. Performs other related duties.



HS diploma required.  Bachelor’s degree required.
3 years of directly related experience with 1 year in a supervisory role or an equivalent combination of relevant education and/or experience preferred.



 Strength Through Diversity


The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.


We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 


Who We Are


Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 


EOE Minorities/Women/Disabled/Veterans

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