Mount Sinai Careers

Patient Experience Operations Coordinator, FPA Administration

New York, New York
Professional / Managerial / Administrative

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.


The Operations Coordinator, reporting to the Associate Director, assists in managing the patient experience survey operations to capture patient feedback for providers in the ambulatory setting across the health system. The role supports our efforts to improve the patient experience.

Roles & Responsibilities:

  • Assists in managing the patient experience survey operation for providers within ambulatory settings
  • Liaises with survey vendor to ensure seamless and effective survey administration and maintenance
  • Effectively communicates with various administrative and clinical departments to gather and understand the information necessary to successfully maintain operations
  • Is the primary contact for handling operational inquiries, requests, and special projects
  • Provides education on patient experience ambulatory survey operations and serves as a resource to explain the survey process and methodologies
  • Interacts with senior leadership, departmental and divisional administrators, clinicians, frontline staff, and other support personnel across ambulatory settings
  • Collects, organizes, and summarizes materials for presentations as needed
  • Communicates progress of operations to ambulatory leadership
  • Attends meetings, providing subject matter expertise of patient experience ambulatory survey operations under direction of the supervisor
  • Understands applicable key concepts of state and federal requirements for the administration of ambulatory patient surveys with in-depth knowledge of measure methodologies and definitions
  • Master’s degree preferred, Bachelor’s degree required
  • 1-2 years of project management experience highly preferred
  • Healthcare IT and EMR experience a plus
  • Proficiency in spreadsheet and database software packages, particularly Microsoft Office, including Excel, Word, Power Point, and Outlook a plus
  • Displays outstanding organizational skills and attention to detail
  • Excellent communication skills, both written and verbal
  • Ability to make sound decisions and work under pressure
  • Team player, who can build effective working relationships, is detail-oriented, and ready to roll up his/her sleeves
  • Ideal candidate will demonstrate initiative and drive and can lead projects with minimal oversight

 Strength Through Diversity


The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.


We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 


Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans

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