Scheduling Coordinator I, Bilingual Spanish, Environmental Medicine and Public Health

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.


Roles & Responsibilities:


The Scheduling Coordinator is responsible for scheduling appointments, consults and follow-up appointments for patients.

  • Understand the patients’ needs and educate them on available benefits/services offered by World Trade Center Program
  • Meet all patient scheduling targets on a daily basis
  • Handle all administrative aspects of the patient’s pre-visit experience including:
    • Educate patients on available benefits/services
    • act as a liaison with administrative staff to address patient concerns or other issues,
    • schedule patient appointments
    • Verify patients’ insurance coverage and advise patient of any insurance referrals/authorizations needed
  • Maintain strong knowledge of all services and benefits available and stay up-to-date with any changes
  • Document and report any service inquiries from patients
  • Provide efficient, courteous customer service and assist in all aspects of offering applicable services to meet the patients’ needs.  
  • Ensure an extraordinary patient experience all the time, every time.
  • Education: High School diploma/GED
  • Experience:  1 year secretarial/clerical experience preferably in a medical practice environment
  • Excellent written and oral communication skills
  • Excellent customer relations
  • Exceptional attention to detail and accuracy
  • Self-motivated, task oriented, and desire to meet and exceed goals
  • Understand the patients’ needs and help them discover how our services can meet those needs
  • 1-3 years in retail/customer service in any setting
  • Exceptional attention to detail and accuracy
  • Must be fluent in both English and Spanish

Strength Through Diversity


The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.


We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 


Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 


EOE Minorities/Women/Disabled/Veterans



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