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The Patient Health Navigator (PHN) oversees a caseload of patients with substance use disorders and acts as the primary liaison between the patient and treatment programs. The PHN is responsible for implementing a substance use screening tool to determine a treatment plan that is unique to the needs of each patient. The PHN will be trained in motivational interviewing to engage patients about substance misuse and its treatment. The motivational interviewing training will focus on basic skills for demonstrating empathy, and increasing client motivation for engagement and retention in substance abuse treatment and care, as well as other activities through the use of reflective listening. The PHN will work closely with project staff to have the most updated information about coordinated linkage to support services and treatment programs for substance abuse. This position requires a flexible and solutions-oriented individual who is sensitive to the needs of people with substance misuse. The PHN carries out the following tasks to screen and guide patients in their treatment plans.
Role and Responsibilities:
- Conducts outreach to engage patients with HIV about substance misuse and treatment services
- Maintains centralized list of resources and referrals to substance abuse treatment services and programs updated
- Serves as the primary liaison with treatment service providers to ensure patient linkage process is streamlined
- Works with patients to increase understanding about substance abuse, identify goals around their use and engagement in substance abuse treatment, and develop plans to achieve those goals
- Coordinates logistics for patient treatment plans, such as arranging appointments, making appointment reminders, arranging transportation, making childcare arrangements
- Carries out tasks that are needed for patient treatment plans, including accompanying patients to appointments
- Assists patients with questions about coverage and the application process
- Conducts health education activities (e.g., managing stress)
- Follows up with patients to ensure linkage to substance abuse treatment services
- If medication-assisted treatment is recommended for patients with substance misuse problems, ensures that adherence is discussed with patients to address potential barriers
- BA/BS Degree preferred or High School Diploma with 2 years minimum experience, 3-5 preferred
- Ability to work with diverse populations
- Experience in working with people with substance use disorders
- Ability to work individually and within a larger team
- Ability to handle multiple tasks and stressful environment
- Ability to communicate well in English and fluency in Spanish is strongly preferred
- Ability to use common office computer software (Word, Excel,)
- Ability to work within an organizational structure and multidisciplinary team in a health system environment
The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story!
Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.