Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
Roles & Responsibilities:
Responder Data Center (GRDC) of the World Trade Center Health Program is
charged with the oversight and coordination of the data collection, data
analyses and reporting on the health status of over 46,000 enrolled responders
and volunteers being seen for medical monitoring and treatment at the five
general responder Clinical Centers of Excellence (CCEs) within the NY
The Data Management team of the GRDC is seeking a highly-motivated individual to fill a challenging, multi-role position to provide end-user applications and hardware/software/network support, producing written technical documentation and performing QA and testing of modifications/enhancements to web-based applications prior to their deployment in the production environment. This position will support several dozen internal staff, as well as over 400 remote external users.
Duties and Responsibilities (in order of importance and/or frequency):
- Provides frequent remote training (via WebEx or GoToMeeting) of external end users for web-based applications
- Provides remote end-user support for web-based applications, such as
- user account creation, account activations/deactivations, password resets
- granting of user permissions
- troubleshooting of error messages, escalating to the applications development team, when necessary
- assignment and management of tickets to Data Management team members
- Conducts development and pre-production QA, along with testing of modifications and enhancements, to web-based applications prior to production release
- Creates written technical documents, such as web-based applications test scripts
- Provides PC hardware, software and network support to internal Data Center staff
- images and installs Windows operating systems (7 and 10)
- joins PCs to a Microsoft Active Directory domain
- assists users for productivity software, such as Microsoft Office (Word, Excel, Powerpoint, Access, etc.), as well as Exchange/Outlook email
- troubleshoots and fixes hardware problems on PCs and printers
- contacts and coordinates with the School of Medicine and Hospital Helpdesks and with IT support teams on behalf of internal GRDC users
- Performs related duties as assigned or requested
- Education: Bachelor degree in Computer Science or a related discipline or an equivalent combination of education and work experience
Strength Through Diversity
The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story!
Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.