Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
Duties and Responsibilities:
A. Manage a concierge department that is responsible for coordinating the operational, referral and clinical needs of the Mount Sinai Health System Board of Trustees, Ancillary Board, as well as Donor and Corporate Donor community, International Patient Services, Executive Health and all new relationships which the institution extends our services to.
B. Responsible for creating an environment of service excellence through positive interactions with patients, their families, visitors, physicians, and hospital staff.
C. Coordinate and secure outpatient and inpatient referrals to appropriate medical services as needed for dedicated patient population.
D. Manage resources through interdisciplinary collaboration to achieve optimal patient outcomes.
E. Greets and directs patients entering the MSHS in a professional manner that follows institution and department mission, vision and values.
F. Clinical liaison providing 24/7 coverage for the department on a rotational basis.
G. Partner with Business and Network Development to create and implement best practice models for referring patients to Mount Sinai Health System.
H. Facilitate resolution of complaints/grievances/requests for specified patient population.
I. Serves as a resource and educator to the patient and her/his family.
J. Intervenes on behalf of the patient and organization to reduce avoidable emergency room visits or unnecessary hospital admissions.
K. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner; uses data and input from others to make sound, timely decisions.
L. Participate in special projects requiring clinical expertise related to new business being explored by the organization.
M. Implements new department programs and expand existing ones.
N. Interviews, hires, evaluate, counsels and when necessary dismisses staff within department.
O. Prepares operational and financial reports for analyses.
P. Conducts care management assessments on international patients to determine barriers to self-care.
Q. Chart review and rounding of all executive and international patients while admitted.
Requirements:NYS RN with BSN and BCLS and a minimum of 2 years of acute care nursing experience. Master's degree and/or care coordination experience preferred.
Excellent communication skills with ability to maintain and display professionalism with customers and colleagues is essential. IDX trained and certified super-user in EPIC preferred.