RN Clinical Manager- Executive Services MSH- FT- 11am -7pm M-F

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Executive Services                                                          Req # 2428290
Roles & Responsibilities:
The Clinical Manager of Executive Services is responsible for management of the operational and clinical needs of the executive services department with an emphasis on organizing the care of executive patients coming to Mount Sinai Health System for treatment. Main responsibilities include all clinical triage, patient advocacy, patient education, financial coordination, and follow-up with all client service needs during an admission visit as well as pre and post hospitalization. Clinical liaison providing 24/7 coverage for the department on a rotational basis.

Duties and Responsibilities:
A. Manage a concierge department that is responsible for coordinating the operational, referral and clinical needs of the Mount Sinai Health System Board of Trustees, Ancillary Board, as well as Donor and Corporate Donor community, International Patient Services, Executive Health and all new relationships which the institution extends our services to.
B. Responsible for creating an environment of service excellence through positive interactions with patients, their families, visitors, physicians, and hospital staff. 
C. Coordinate and secure outpatient and inpatient referrals to appropriate medical services as needed for dedicated patient population.
D. Manage resources through interdisciplinary collaboration to achieve optimal patient outcomes.
E. Greets and directs patients entering the MSHS in a professional manner that follows institution and department mission, vision and values.
F. Clinical liaison providing 24/7 coverage for the department on a rotational basis.
G. Partner with Business and Network Development to create and implement best practice models for referring patients to Mount Sinai Health System. 
H. Facilitate resolution of complaints/grievances/requests for specified patient population.
I. Serves as a resource and educator to the patient and her/his family.
J. Intervenes on behalf of the patient and organization to reduce avoidable emergency room visits or unnecessary hospital admissions.
K. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner; uses data and input from others to make sound, timely decisions.
L. Participate in special projects requiring clinical expertise related to new business being explored by the organization.
M. Implements new department programs and expand existing ones.
N. Interviews, hires, evaluate, counsels and when necessary dismisses staff within department.
O. Prepares operational and financial reports for analyses. 
P. Conducts care management assessments on international patients to determine barriers to self-care.
Q. Chart review and rounding of all executive and international patients while admitted.
R. Other duties as assigned by Department Executive Director or Vice President.


NYS RN with BSN and BCLS and a minimum of 2 years of acute care nursing experience.  Master's degree and/or care coordination experience preferred.  

Excellent communication skills with ability to maintain and display professionalism with customers and colleagues is essential.  IDX trained and certified super-user in EPIC preferred.

Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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