The Mount Sinai Health System
Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care (18th ranked academic medical center) and research/education (22nd ranked medical school). Our health system has ~40,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year.
We are accelerating a transition to a business model focused on population health management – our goal is to keep entire communities healthy and out of the hospital. Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise.
MSHP is a fast growing business unit within Mount Sinai and is looking for team members who:
· Are comfortable “playing up” and “playing down” as needed to accomplish business objectives
· Thrive in fast-paced work environments
· Seek to improve the status quo
Within MSHP, the Quality, Pharmacy, Value and Efficiency Team is an integral component of clinical operations led by the Deputy Chief Medical Officer. The team drives the implementation and ongoing improvement of initiatives that enable Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners. At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance.
The Patient Engagement Coordinator is responsible for engaging patients in care through a data-driven approach to prevention, chronic disease management and medication management. The Coordinator will work with primarily low-risk patients, but may interact with moderate risk patients, and will be supported by nursing and social work resources to ensure that patients are able to access the care they need. The Coordinator develops effective interpersonal relationships with patients and works collaboratively with the interdisciplinary care team as well as pharmacies and community-based resources to improve health outcomes.
The Patient Engagement Coordinator reports daily to the Senior Clinical Quality Analyst and weekly to the Director of Quality and Patient Engagement.
· Bachelor’s degree required, preferably in a health-related profession.
Additional Skills and Qualities
· Intermediate skills using Microsoft Office
· Facility with electronic medical record and scheduling systems
· Effective communicator – excellent written and verbal communication for use with patients, staff, and vendors.
· Organized – detail-oriented; consistently meets and tracks timelines and objectives