Strength Through Diversity
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- The Practice Transformation Manager would provide supportive services designed to enable practice transformation at the clinic level. The Practice Transformation Manager will focus on holistic practice redesign and engage the IAM ambulatory care teams on site in improvement activities such as implementing team based care, clarifying roles and responsibilities and developing a culture of continuous improvement. Ultimately, practice transformation will empower practices to create meaningful and sustainable change that will improve outcomes for providers and patients alike. The main role is to ensure the practice is successful in implementing key elements of redesign, without leading to staff and provider burnout. The Practice Transformation Manager will work throughout IAM to guide practices in improvement in three key areas: population health management, clinical and staffing workflows, and culture of improvement according to a well-defined curriculum and monitored by a series of preset process and outcome metrics. The Practice Transformation Manager will not work directly with patients in any capacity -- they will not be the first contact for a patient entering a practice (e.g. they will not be following patients across the care setting nor coordinating with specialists, post-acute care facilities, or inpatient departments).
Duties and Responsibilities
(in order of importance and/or frequency)
*-indicates duty is “essential” as defined by the Americans with Disabilities Act (ADA)
• Work with ambulatory care leadership and Quality Improvement team to identify and work with core transformation, consisting of the practice dyad and the heads of all major service lines.
• Provide direction to transformation teams in three key areas of improvement: population health management; clinical and staffing workflows; culture of improvement according to a well-defined curriculum and monitored by a series of preset process and outcome metrics.
• Conduct current state assessment of practices’ operations (administrative and clinical workflows, performance metrics tracking/usage, staff roles and responsibilities, information technology gaps).
• Assess ambulatory care teams’ readiness for change.
• Reassess the practice after major milestones to evaluate progress and areas for continued improvement.
• Provide ongoing coaching on project management and improvement methodologies.
• Coach clinic leadership to conduct effective projects including guidance on problem identification, scoping, staff engagement, meeting facilitation, tracking progress and change management.
• Ensure conflicting projects are not happening at the same time.
• Support site development capabilities that last beyond specified engagement period.
• Provide coaching on data assessment, collection and interpretation.
• Teach practice leadership to: assess data availability and flow of information; use data for day-to-day management and longer-term decision-making.
• Teach practice staff to: collect meaningful data in a sustainable way; review and interpret data at regular intervals
• Monitor and analyze performance trends and progress on project implementation and deliverables.
• Provide coaching on staffing and workflow optimization.
• Teach practice leadership to assess and define appropriate team roles and responsibilities, which should enable all team members to operate at the top of their licensure/skill set.
• Collaborate with care teams to develop and test proposed workflow improvements.
• Identify metrics for evaluating workflow and staffing changes.
• Teach practice leadership to evaluate effectiveness of workflow and staffing improvement efforts by measuring change in process and outcome metrics.
• Provide coaching on improvement sustainability; create infrastructure with defined and assigned responsibilities, such as: measuring and monitoring performance; scoping projects and setting up accountability plans for action items.
• Promote culture of learning and continuous improvement.
Bachelors' degree (Masters Preferred)
Certification and/or working knowledge of Lean/ Six Sigma methodologies
5-7 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement including at least one year of directly managing staff as an operations manager or in a consulting model
Certification and/or working knowledge of Lean/Six Sigma methodologies