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Department of Social Work (MSH) - Req Number: 2471744
Job Title: Care Coordinator (Bilingual)
Mount Sinai Health Partners (MSHP) is the management services organization developed to enhance the Health System’s implementation of population health initiatives, that is, programs of care that enhance the patient experience and health status, improve the health of patient populations and reduce utilization and healthcare costs. Population health initiatives particularly focus on preventive care. MSHP provides the infrastructure to support population health initiatives and includes services such as care coordination, information technology, workflow optimization, physician engagement and quality reporting. The Department of Social Work Services takes a leadership role in MSHP Care Management, which is providing in person and telephonic short-term and long-term care management services for a large diverse group of individuals who have a variety of insurances that are part of value based contracts. The goal of MSHP Care Management is to provide standardized care management services to meet patients’ medical and psychosocial needs, increase quality and reduce unnecessary health care costs.
The Care Coordinator is an integral member of Mount Sinai Health Partners and is responsible for coordinating care and providing guidance to patients. The Care Coordinator closely collaborates with the patient’s care team to develop and implement a comprehensive care plan and associated interventions. She/he interacts with patients and family caregivers, as appropriate, to ensure continuity of care, adherence to care plans, and identification of barriers preventing adherence to care plans and interventions. She/he utilizes different behavioral change modalities while coaching patients and family caregivers on how to make lifestyle behavior changes that can positively impact a patient’s health. In consultation with the patient’s care team, the Care Coordinator provides health education related to symptom management and preventive care and advocates to ensure that patients receive necessary care and services.
LOCATION: This position is based in the IMA clinic at 17 East 102nd Street, Manhattan.
• Bilingual (English/Spanish).
• Experience in healthcare or related field is preferred.
• Proficiency in MS Office. Ability to learn hospital documentation and scheduling systems and care coordination applications.
• Excellent oral and written communication skills and ability to foster a supportive environment for patients.