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The Operations Manager for the Psychiatry Faculty Practice Associates (pFPA) within the Mount Sinai Behavioral Health System exercises responsibility over all administrative and business operations of the clinical faculty practice. The Operations Manager serves as the leader of the administrative staff responsible for the management and coordination of all faculty practice activities within the Department of Psychiatry. This position reports to the System Director of the pFPA, and the System Administrator. The role will include expansion of the Psychiatry FPA into a robust psychiatry faculty practice across multiple sites and diverse practitioners. The job will involve process development, organization, coordination, compliance, productivity, integration and financial management.
- Manages and coordinates all clinical operations across practitioners and sites, including all administrative and financial matters of the pFPA
- Develops, standardizes and implements administrative and business policies and procedures for the pFPA across practitioners and sites
- Assists in the development and implementation of annual program objectives and longer range goals; ensures goals and objectives are consistent with MSMC policies and federal, state and local regulations
- Helps to establish and maintain best practices and care standards which assure the provision of the highest quality of patient care at all times
- Plans budget needs and monitors the financial status of the practice
- Develops and maintains efficient operating practices and engages in ongoing quality improvement
- Develops and oversees systematic and organized referral processes across practitioners and sites
- Serves as primary administrative liaison to faculty
- Serves as primary administrator for the pFPA to patients and effectively resolves all patient-related complaints or issues, under the direction of the System Director of FPA
- Effectively and professionally liaises with other departments in MSHS, including but not limited to Billing, Contracting, Finance. Compliance, Legal, and others as required to to resolve problems and proactively prevent new problems
- Responsible for all matters related to billing and collections for the pFPA including but not limited to managed care and self pay activities, revenue cycle performance, patient and financial accounts, and audit and compliance
- Develops pFPA business plans as needed
- Keeps up to date on federal, state and third party billing regulations and contract terms and develops and disseminates information related to revenue opportunities
- Tracks, analyzes, aggregates and trends data including but not limited to productivity, quality, referrals, billing and collections
- Oversees the collection of data and prepares reports so that data can be reviewed and analyzed regularly
- Analyzes processes and reviews metrics to identify areas of improvement
- Optimizes current systems and processes and develops new initiatives to address gaps
- Identifies revenue/reimbursement enhancement activities through detailed data analysis and develops and executes implementation plans
- Provides supervision and oversight to pFPA administrative staff in all aspects of performance
- Works effectively across diverse practitioners and sites and within a complex behavioral health system of care
- Provides oversight to admin staff to ensure compliance with established practices and standards
- Encourages collaboration and coordinates and implement operational activities across practitioners and sites
- Participates in the hiring, annual performance appraisals, and training of admin staff involved in the pFPA; ensures compliance with federal, state and local regulations regarding equal pay and equal employment
- Works collaboratively with clinical staff, administrative staff, and campus and health system leadership to accomplish goals
- Fosters an environment that supports transparency and fairness, in which staff members feel safe to report errors and participate in the analysis and mitigation of them
- Maintains strict confidentiality in all matters
- Demonstrates a professional, courteous, and respectful attitude in dealing with patients, families, and significant others
- Displays courtesy, tact, patience during interactions with all members of the hospital staff and extended community
- Maintains professional affiliations and enhances professional development to keep pace with healthcare trends
- Participates in the development of other staff members
- Meets regulatory, licensure and annual health assessment requirements
- Identifies learning strengths and needs
- Bachelor’s degree; Master’s degree preferred, with applicable experience
- 5+ years of experience in health care operational and/or administrative leadership, preferably in outpatient setting and in psychiatry practices
- Experience in healthcare operations, management of finances, insurance reimbursement and collections, managing resources and leading successful teams
The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story!
Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.