Supervisor (Based in Brooklyn Heights), Department of Ophthalmology

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities:

The Supervisor is responsible for the oversight and coordination of business, administrative and general office activities. Provides direct supervision for assigned staff, including but not limited to contract management, financial and/or administrative staff and clerical staff. Ensures the successful coordination and delivery of business activity and service within the department.

Duties and Responsibilities:
  • Plans and schedules work for staff to ensure proper distribution of assignments and adequate staffing, space and facilities for subsequent performance of duties.
  • Ensures adequate staffing for unexpected/emergency coverage.
  • Provides work direction, guidance, coaching and training for staff.
  • Establishes, reviews and revises work processes and procedures to ensure efficient and effective administrative activities.
  • Makes recommendations regarding fiscal and staffing requirements of the unit to assist in the preparation of budgetary recommendations.
  • Compiles information reflecting expenditures and develops comparisons.
  • Assists in the development of new methods, procedures and/or processes to increase efficiency and to improve service deliver, production, equipment performance, scheduling and quality control.
  • Establishes and maintains liaison with other departments, units or care centers, as well as within own department, to ensure effective coordination of work activities.
  • Supervises and coordinates various personnel activities including, but not limited to, hiring, performance appraisals, training, disciplining and making salary increase recommendations.
  • Fosters an environment of open communication and team work in support of the department and organization’s goals and objectives.
  • Ensures compliance with department and organization policies & procedures.
  • Other duties as assigned

Responsible for training, supervising, and evaluating administrative, clinical and other subordinate staff as applicable. Responsible for the creation of reports and projects as assigned.


Manages the day-to-day operations of the office or practice with supervision, hiring, training, discipline and discharge of all subordinate personnel.


Prioritizes, organizes and initiates work as necessary to meet the administrative and/or billing needs of the office or practice.


Tracks vendor contracts and initiates renewals as needed.


Ensures adequate restock of supplies for department.


Takes inventory or examines merchandise to identify items to be reordered or replenished.


Requisitions merchandise from supplier and collaborates with Purchasing to secure the best pricing for equipment and supplies.


Human Resources, payroll and billing charges review, as appropriate.


Works with leadership to review office/practice operations and assists in the creation or revision of policies and procedures.


Reviews office performance and identifies areas for improvement.

May work in conjunction with other departments.

Assists Management in the creation of reports and projects, as assigned.


Maintains currency in all applicable computer programs, for coverage and training of subordinate staff.


Performs clinical ophthalmic duties as required. Performs other duties as needed.

  • Bachelor’s degree or combination of applicable work experience and education.
  • 5+ years of directly related office management or administrative, with a minimum of 1 year in a supervisory capacity.
  • Preferred: Ophthalmic Technician Certification.
  • Good communication skills with patients and staff to provide information.
  • Excellent written, verbal and interpersonal skills.
  • Knowledge of computer, billing systems.
  • Excellent organizational, problem-solving and supervisory skills.
  •  Effective communication skills with patients and staff.
Strength Through Diversity

The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.


We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.


Explore more about this opportunity and how you can help us write a new chapter in our story!

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 


EOE Minorities/Women/Disabled/Veterans

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