Ground breaking science.
Advancing medicine. Healing made personal.
The Senior Process Improvement (PI) Manager leads
improvement initiatives across the Mount Sinai Health System (MSHS) aligned
with the quality, patient safety and patient experience goals of the health
system. The Senior PI Manager utilizes a wide range of improvement tools and
methodologies to ensure alignment across sites, implementation and spread of
best practices, and deployment of evidence based clinical pathways. The Senior
PI Manager plans, manages and executes complex improvement initiatives and
evaluates the impact of the improvement efforts in order to achieve the mission
and vision of the Health System Chief Medical Officer. The Senior PI Manager
acts as a leader in the department, serving as a mentor to junior staff.
Duties and responsibilities include but are not limited to:
• Independently leads, designs, manages, and executes
improvement initiatives through all project phases; able to effectively manage
multiple concurrent projects and proactively identify and mitigate resource
constraints and changes in project scope
• Develops scope and plan for improvement initiatives,
including acquiring stakeholder buy-in and leadership support, and establishing
metrics and milestones
• Uses project management skills to develop project plan and
timeline for improvement projects; effectively tracks deliverables and delegate
tasks; coordinates project summary presentations; and maintains oversight of
all project related tasks necessary for project success
• Utilizes expertise in improvement methodologies to
appropriately identify the correct design and approach for initiatives
• Provides oversight to MSHS hospitals to facilitate
alignment of short and long term goals, program objectives, policies and
operating procedures and communication strategies
• Ensure the utilization of clinical and administrative data
to support the identification of quality issues and improvement opportunities
(e.g. outcomes and process metrics), drive prioritization and enhance
decision-making and monitoring. Perform ad hoc analyses as needed to support
project planning and implementation.
• Oversees creation of presentation materials across multiple
projects for updates to MSHS Program leadership
• Effectively collaborates with stakeholders of all levels of
staff, developing trusting working relationships with leadership, physicians,
administration, and front line personnel. Considers context when presenting
findings and recommendations
• Supports the professional development of junior staff,
through constructive feedback on project deliverables and as a role model in
all project activities, in leadership or supporting roles; Actively identifies
opportunities to informally mentor department staff; Evaluates skills and competencies
in executing project work and provides timely feedback to guide their
• Master’s degree required
Minimum Related Experience:
• 7+ years of professional experience (preferably acute care
hospital or clinical cross-functional team setting) and/or graduate-level
education relevant to healthcare operations, data analysis, strategic planning
and process improvement
• Demonstrated success in the use of data-driven
methodologies, analytics and statistics to meet goals in process improvement
• Certification and/or working knowledge of Lean/Six Sigma
• Excellent organizational skills, analytical in nature with
a curiosity towards solving complex problems, and strong attention to detail
• Excellent interpersonal and communication skills, both oral
• Professional attitude – comfortable working in a corporate
setting populated by diverse types of people and able to maintain poise and a
sense of humor in stressful situations
• Strong computer literacy including intermediate/advanced
• Organizes and prioritizes work to ensure focus on high
• Consensus builder among teams and cross functional groups
with differing objectives and priorities.
The Mount Sinai Health
System believes that diversity and inclusion is a driver for excellence. We
share a common devotion to delivering exceptional patient care. Yet we’re as
diverse as the city we call home- culturally, ethically, in outlook and lifestyle.
When you join us, you become a part of Mount Sinai’s unrivaled record of
achievement, education and advancement as we revolutionize healthcare delivery
We work hard to recruit
and retain the best people, and to create a welcoming, nurturing work
environment where you have the opportunity and support to develop
professionally. We share the belief that all employees, regardless of job title
or expertise, have an impact on quality patient care.
Explore more about this
opportunity and how you can help us write a new chapter in our story!
Who We Are
Over 38,000 employees
strong, the mission of the Mount Sinai Health System is to provide
compassionate patient care with seamless coordination and to advance medicine
through unrivaled education, research, and outreach in the many diverse
communities we serve.
Formed in September
2013, The Mount Sinai Health System combines the excellence of the Icahn School
of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai
Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai
Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St.
Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health
System is an equal opportunity employer. We promote recognition and respect for
individual and cultural differences, and we work to make our employees feel
valued and appreciated, whatever their race, gender, background, or sexual orientation.