Applications Support Specialist - Pulmonary Department

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities:
The Applications Support Specialist is responsible for the coordination of technology based on the needs of the Division of Pulmonary, Critical Care and Sleep Medicine at Mount Sinai Health System. S/he may participate in department I.T. needs planning, including purchasing, testing and implementation. This individual acts as a liaison with internal and external IT and others responsible for the procurement of technical resources. Oversees use and advancement of technology within home department to enhance patient care and may assist in technical needs for staff education and special projects.
  • Travel between various sites within the Division of Pulmonary, Critical Care and Sleep Medicine at the Mount Sinai Health System
  • Meet individually with faculty and departmental leadership to identify areas of need and projects
  • Translate the needs of the end-users into project requests and act as project manager when needed: Some examples:
    • HL7 implementation/maintenance
    • Epic optimization/troubleshooting
  • Manage server hardware and software
    • Coordinate necessary upgrades
    • Be the primary contact for troubleshooting
  • Primary point of contact when multiple IT teams are required for an issue
  • Troubleshoot/set-up printer/fax/phone issues
  • Set up, configure and maintain web fax for all departments/locations
  • Set up, configure and maintain email distribution lists for recurring emails (e.g. grand rounds)
  • Set up, configure and maintain Sharepoint site for division
    • Announcements
    • Shared calendars
    • Research protocols
    • Shared documents
    • Useful links
  • Update TV screens in admin/practice suites
  • Order and install new software as necessary
  • Ensure all faculty/staff have correct access in Sailpoint
  • Put in IT requests for programs/applications as needed
  • Order and ensure new computers are fully operational
  • Create share drives
  • Update and upgrade all computers (admin, sleep centers, labs, RIs uptown and downtown)
  • Troubleshoot computer issues
  • Assist with EPIC/Cerner tickets and smaller EPIC/Cerner projects/requests
  • Assist with videoconferencing needs 
  • Upgrade and update equipment machines as needed
  • Establish relationships with vendor software used in the Division
  • Troubleshoot clinical procedural equipment at sites
  • Help with hospital and school computers throughout Division 
  • Manage sleep software and programs at all sites
  • Create Peak and compliance team reports for each division and set up automatic distribution
  • MAC savvy preferable


  • Technical training; Bachelors degree in Computer Science or a related discipline is preferred.
  • Microsoft Windows certification preferred:
  • 2+ years of experience of either technical support or programming/systems experience in end user computing applications, or an equivalent combination of education and work experience in end user computing applications and network-based PC/workstation systems, or relevant applicable experience.
  • Requires an in-depth knowledge of personal computing and network-based PC/workstation systems, hardware and tools, client functions and applications, including remote connectivity products, some supervisory, management and administrative experience, excellent consultative and communication skills, analytical ability, decisiveness, strong judgment,
  • The ability to work effectively with client and IT management and staff and vendors. 
  • Must be flexible regarding duties and hours

Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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