Associate Director (Health Home)

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Department of Social Work (MSH) - Req Number: 2493650

Job Title:  Associate Director (Health Home)


Roles & Responsibilities:

Mount Sinai Health Partners (MSHP) is the management services organization developed to enhance the Health System’s implementation of population health initiatives, that is, programs of care that enhance the patient experience and health status, improve the health of patient populations and reduce utilization and healthcare costs. Population health initiatives particularly focus on preventive care. MSHP provides the infrastructure to support population health initiatives and includes services such as care coordination, information technology, workflow optimization, physician engagement and quality reporting. The Department of Social Work Services takes a leadership role in MSHP Care Management, which is providing in person and telephonic short-term and long-term care management services for a large diverse group of individuals who have a variety of insurances that are part of value based contracts. The goal of MSHP Care Management is to provide standardized care management services to meet patients’ medical and psychosocial needs, increase quality and reduce unnecessary health care costs.

The role of the two Care Management Agency (CMA) Associate Directors in the Health Home is to provide leadership and supervision for a group of Social Work Program Coordinators who supervise social workers and bachelor’s level care coordinators within MSHP Care Management’s Health Home. Program coordinators oversee frontline staff that provides complex care coordination for patients on both a short-term and long-term basis. The CMA Associate Director plays a critical role in the successful operation of MSHP Care Management’s Health Home through the provision of supervision to mid-level supervisors and overall leadership in regards to program management, service delivery, billing and quality control across a variety of different work settings and practices within care management.

This position will be based at in Manhattan at 320 East 94th Street.


• Provide professional and administrative leadership for Social Work Program Coordinators responsible for staff providing complex care coordination services.
• Participate in program and policy development and monitoring and continuous quality improvement.
• Participate in the development and implementation of ongoing staff educational programs.
• Represent Mount Sinai CMA at multiple meetings and develop and maintain effective working relationships with a range of departments across Mount Sinai Health System as well as with physician and administrative leaders.




• Significant Health Home (or comparable program) supervisory experience including the supervision of MSW and BA-Level staff providing complex care management services to high risk patients including Health and Recovery Plan (HARP) patients.
• Exceptional organizational, collaborative, communication and presentation skills.
• Ability to provide exceptional clinical and administrative supervision and leadership for social workers in a key program area, which is positioned prominently within Mount Sinai Health System.
• Leadership experience in innovative programs with complex operational and regulatory requirements. 
• Significant program management experience preferably within programs that are applicable to Health Home (e.g. mental health clinics, crisis intervention programs, vocational rehabilitation) including accountability for quality assurance, compliance, billing, program outcomes tracking, analysis and reporting, developing and delivering staff training and marketing and program representation within the community. 
• Exceptional skills in engaging and assessing patients and families and in coordinating of resources within families and hospital and community networks for effective management of patient care.
• Significant direct practice experience providing clinical evaluation, psychotherapy, crisis intervention and case management to individuals, families and groups.

Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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