IT Technical Engineer III

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

End User Services

Req # 2495860

IT Technical Engineer III

Roles & Responsibilities:

The IT Technical Engineer III (AKA Senior Engineer) provides supervision, engineering, operational support and problem resolution for systems or an environment required to support a large, complex institutional IT system, a segment of that system or a process. Assist Managers and Directors in completing projects and maintaining environments.

Duties and Responsibilities:

  • Provide engineering and administrative support for the assigned areas, which may include Citrix Infrastructure and Citrix applications packaging, Citrix cloud and VDI infrastructure, VMWare, Windows Servers OS, Server Hardware, etc.
  • Tests and certify new software versions and participates in the definition of standard installation and upgrade methodologies. Create flowcharts, diagrams and other documentation.
  • Performs daily functions that include engineering and end-user support, system support, implementation and software update/upgrade and co-ordination, and administrative audits to ensure accuracy of the complex institutional IT system, a segment of that system or a process.
  • Maintains software versions management controls.
  • Understands Packaging concepts and methodologies and may assist with packaging application for servers and client devices.
  • Resolves problems and may implement, configure and fine tune a system/process to monitor system health.
  • Works closely with clients, vendors and project teams to determine support requirements and provides a resolution within defined standards.
  • Implements prototype systems to test new software products and solutions.
  • May assist with cross-divisional business requirements and troubleshooting.
  • May act as a Project Lead.
  • Aids in executing testing with both IT project teams and divisional clients.
  • Maintains and augments manuals
  • Perform related duties as assigned or requested.


Bachelor’s degree in Computer Science or a related discipline preferred.An equivalent combination of education and/or experience may substitute. 
Technical certification(s) in area of expertise or specific to department are desirable.

  • 7+ years of experience in engineering and support of an institutional IT system, a segment of that system or a process, as assigned.
  • Must have technical experience in networking and relational database software products and demonstrate seasoned IT skills and competency in most aspects of software activities, multimedia and/or data communication. Must have excellent trouble-shooting, documentation and communication skills.
  • Working knowledge of VoIP and WiFi infrastructure and controllers
  • Working knowledge of UDP/TCP protocols and able to diagnosis problems via packet analyzer
  • Working knowledge of WAN protocols including MPLS, SIP, etc
  • Working knowledge of PBX hardware, ACD applications, etc. – Telecom Specific
  • Experience in engineering/support of windows client/server operating systems 
  • Experience with scripting in power shell, VB, ADSI, etc 
  • Must have excellent trouble-shooting and documentation skills
  • Must have a strong understanding of cloud computing technologies, emerging trends and related technology.
  • Very good communication skills, judgment and analytical/problem solving skills, and the ability to work effectively with client and IT management, staff and vendors.
  • Must have excellent documentation skills

Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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