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Req # 2506520
Associate Director of Academic IT
Reporting to the Senior Director of Information Technology, the Associate Director of Academic IT leads the Academic Systems team that supports the School’s students, faculty and administrative staff. This role focuses on the design, implementation and support of information systems and applications that support the entire scope of operational activities within the School.
Duties and Responsibilities
1. Leads the Academic Systems team and works with clients, management and other stakeholders to identify complex business requirements and processes for diverse applications (including enrollment management systems), computing environments (hosted and on-premises systems), software, hardware, technologies, and tools, etc.
2. Provides leadership for assigned staff, leading various personnel activities, including performance evaluations, team development, and mentorship.
3. Acts as program manager overseeing all Academic Systems projects and initiatives.
4. Serves as a key a point of contact for the escalation and rapid resolution of technology issues for the academic user community.
5. Acts as a key management and technical interface to counterparts supporting enterprise applications across the Mount Sinai Health System, as well as key elements of the School’s IT infrastructure, most particularly in the areas of messaging, directories, networking, and security.
6. Monitors applications and systems efficiency/effectiveness; conducts initiatives to improve systems operation, availability, cost, performance and manageability across the lifecycle.
7. Acts as a key management and technical interface to vendor organizations, overseeing deliverables and driving technical issues to resolution.
8. Partners with stakeholders and colleagues in the School’s Academic & Research Informatics organization to plan future releases.
9. Develops communication strategies to inform user community of operational initiatives as well as enhancements and/or planned changes to services.
10. Serves as a subject matter expert for all Academic IT applications.
11. Provides input to annual capital & operating budget process
Education and Experience
1. Masters degree in Computer Science or a related discipline preferred, or an equivalent combination of education and work experience.
2. Demonstrated history of effectively managing full-time technology staff and adhering to institutional HR best practices.
3. Prior experience overseeing systems development and/or systems administration functions in an academic environment.
4. A strong track record of managing teams under specific deadlines.
5. Excellent project management, analytical, leadership, and organization skills.
6. Strong familiarity with ITIL service management and project management principles.
7. Experience interacting with and directing system vendors.
8. Hands-on experience or strong familiarity with software development, databases, and web and cloud technologies.
9. Systems administration experience in, or substantial knowledge of, Windows and Linux platforms, G Suite (Google Apps), IT security principles, and supporting technologies.
10. Ability to interface with a diverse community of end users and constituents.
11. Ability to adapt quickly to new and emerging technologies.
Skills & Abilities
1. Excellent interpersonal skills, with ability to work independently and in a collaborative team environment.
2. Excellent analytical, problem-solving and decision-making skills.
3. Excellent customer service and support skills.
4. Self-motivated, able to multi-task and to excel in a fast-paced academic research environment
5. Excellent written and verbal communication skills.