Process Improvement Analyst II- Strategic Operations and Implementation

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal. 


Strategic Operations and Implementation -  Req # 2513080


Process Improvement Analyst II


Roles & Responsibilities:

The Process Improvement Analyst II provides planning and analytical support for improvement initiatives coordinated by the Office of Strategic and Business Planning utilizing a wide range of improvement tools and methodologies that advance Mount Sinai Health System’s continuous improvement culture. The PI Analyst II plans, analyzes and executes strategies for improvement to business and organizational systems, and evaluates the impact of improvement efforts in order to achieve the health system’s mission and vision. 

  •  Identifies appropriate methods and scope for organizational studies and evaluations to support improvement projects through personnel interviews and in person observations of both patient care and non-patient care areas
  • Executes complex data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, scheduling, resource utilization, labor and productivity, quality measures, patient satisfaction measures, and demographic data
  • Collaborates with team members and stakeholders to develop and test hypotheses related to scope of analysis
  • Tracks and evaluates improvement in process and outcome metrics, establishing sustainable solutions for continuous improvement
  • Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate operations
  • Effectively communicates and collaborates with all levels of staff, from leadership to front line personnel. Presents findings and recommendations in formal and informal settings to project stakeholders and leadership
  • Supports workgroups and project meetings with guidance from the team, developing trusting working relationships with all partners
  • Facilitates workgroups and ad-hoc meetings in demonstrated expertise areas with guidance and support from project lead
  • Utilizes project management skills to support initiatives, including but not limited to: developing scope and timeline for improvement projects, tracking deliverables and project timelines, facilitating meeting preparation activities, coordinating project report-out presentation preparation, and other project related tasks as necessary for project success
  • Develop and track metrics improvement through reports and dashboards to communicate financial and operational objectives. Effectively delegates tasks among team members.
  • Support and teach junior colleagues on project-specific tasks. Develop relationships with all staff. Interact with sponsors on specific areas of expertise. Meet with staff independently to gather information. Effectively correspond with stakeholders via email, phone and in-person communication independently
  • Maintains current knowledge of health care delivery trends and evidence-based solutions for improving the delivery of care and services
  • Acquires and applies knowledge in a wide range of process and performance improvement methodologies
  • Actively participates in and contributes to departmental improvement initiatives
  • May independently lead, manage and execute process improvement initiatives
  • Performs other duties as required
  • Bachelors degree (Masters preferred)
  • 2-4 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement
  • Microsoft Office suite – advanced proficiency
  • Microsoft Visio – intermediate proficiency
  • Awareness of statistical software packages (Minitab, SPSS, STATA, etc
  • Strong written and verbal communication skills
  • Strong analytical and process analysis skills
  • Ability to work independently or as part of a team
  • Excellent follow-through skills, self-motivated, and detail-oriented
  • Strong organizational skills to manage multiple projects, issues, and priorities effectively and simultaneously with attention to detail

Strength Through Diversity


The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.


We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 


Explore more about this opportunity and how you can help us write a new chapter in our story! 


Who We Are


Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 


EOE Minorities/Women/Disabled/Veterans


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