Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
Roles & Responsibilities:
Manages all aspects of US News Children’s
Hospital Survey preparation and submission; including developing a detailed
understanding of all methodology, guidelines and rules for collecting and
submitting information for 10 pediatric specialties. Performs and oversees
analysis, reporting and support of US News Children’s Hospital Survey program
utilizing hospital databases, US News Data Insights, departmental knowledge and
subject matter experts to analyze, compile, interpret and create reports to
identify expected rankings and identify areas for improvement across all
pediatric specialties at Mount Sinai Hospital and pediatric services across
Mount Sinai Health System
Collaborates with administrative and clinical staff to provide complete survey and provide feedback on survey and survey methodology. S/he will work closely with internal team members, stakeholders, collaborators, and participating divisions to ensure that submissions are conducted in a timely manner to achieve the highest possible rankings
Duties and Responsibilities (in order of importance and/or frequency)
1. Manages the ongoing survey process and adapts processes to changes in underlying systems as needed to ensure uninterrupted surveying and a consistent process
2. Works collaboratively with senior leadership, division chiefs and all necessary staff across the system to manage the survey process.
3. Utilizes hospital databases and vendor database to analyze, compile, interpret and create reports to monitor rankings, identify opportunities for improvement and project future rankings
4. Understands key concepts of US News methodology for the Children’s Hospital Rankings with in depth knowledge of measure methodologies and definitions.
5. Effectively communicates with various departments to gather and understand the information necessary to successfully complete survey submission, reports and additional projects and serves as a liaison to clinical and administrative leadership to resolve issues as needed.
6. Provides education on US News Children’s Hospital Rankings and serves as a resource to hospital staff to interpret reports, train users on the vendor reporting tool and explain survey methodologies.
7. Attends meetings, providing project management of ranking improvement projects under direction of the supervisor. Identifies major phases, implementation sub-steps, key stakeholders, timelines, resource needs, and potential obstacles for each project. Utilizes standard project management tools and summary documents to track and communicate status of projects
8. Interacts with senior clinical leadership, departmental and divisional administrators, clinicians, nursing staff, and other support personnel in both inpatient and outpatient care settings as required to support the survey process
9. Collects, organizes, and summarizes materials for presentations by the supervisor as needed
10. Proficiency in spreadsheet and database software packages including Decision Support and Business Intelligence systems.
11. Effectively communicates findings from analysis orally or in writing, linking it back to the “big picture” concept of the project
12. Ability to coordinate or manage multiple projects across the Health System.
13. Assumes additional projects to support quality improvement across the hospital and health system as necessary
14. Works through problems in a timely manner.
15. Works well on a team with other individuals.
Bachelors’ degree required, or equivalent education and work experience.
Excellent written and oral communication skills
Excellent organizational skills and the ability to prioritize multiple tasks, projects and assignments
Exceptional attention to detail and accuracy
Strength Through Diversity
The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story!
Who We Are
Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.