Project Coordinator II - Office of Global Operations

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.


Roles & Responsibilities:

Reporting to the Director of the Office of Global Operations (OGO), the Coordinator will be responsible for aiding in risk assessment, policy development, communication, training, and tracking related to international travel on behalf of the Icahn School of Medicine at Mount Sinai (ISMMS).

Specifically, the Coordinator will:

  • Provide frontline customer support to ISMMS faculty, staff, students and trainees engaging in international travel on behalf of ISMMS; supply information on available resources and policies to travelers
  • Manage Travel Registration and Travel Tracking platforms, providing support to travelers with regards to registering their travel and keeping the travel tracking system up-to-date
  • Assist in defining and supporting ISMMS policies related to international travel in conjunction with the Director of the OGO, the Office of the Dean, and related departments
  • Pro-actively monitor international developments affecting traveler health & safety
  • Coordinate itinerary reviews with ISMMS travelers; help travelers to liaise with
  • International SOS to identify and mitigate risks
  • Actively track ISMMS travelers as they travel internationally and remain aware of any international events that may affect safety and security. Disseminate alerts and advice from appropriate sources to relevant travelers
  • In consultation with the Director, update and maintain the Office of Global Operations website and other promotional office materials
  • Assist the Director with preparing and presenting pre-departure training sessions for students, residents/fellows and other groups of travelers as requested
  • Respond to email and phone inquiries
  • Connect international travelers with the resources of Mount Sinai’s emergency assistance provider (ISOS) while ensuring travelers have completed all safety and security requirements prior to departure
  • Collect, prepare, and submit renewal travel data to ISOS and other insurance vendors
  • In consultation with the Director, update and maintain the ISMMS International Travel Safety Policy as needed
  • Research solutions to global operations issues (country-specific laws, mechanisms for financial transactions, etc) for faculty/staff conducting overseas activities
  • Participate in international travel related projects at the request of the Director of the OGO
  • Assist Director in providing 24/7 coverage of ISOS alerts and traveler emergencies
  • Other duties as assigned
  • Bachelor’s Degree required, Master’s Degree preferred
  • Past international field or international program experience preferred
  • Foreign language proficiency a plus
  • Proficiency in Microsoft Office required
  • Excellent written and oral communication skills
  • Excellent customer service
  • Excellent organizational skills and the ability to prioritize multiple tasks, projects and assignments
  • Exceptional attention to detail and accuracy
  • Adherence to discretion and confidentiality

Strength Through Diversity

The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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