Manager Research Data Support - Scientific Computing

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities: 

The Research Data Support Manager is responsible for planning, directing and coordinating support to researchers and clinicians for the Mount Sinai Data Warehouse, electronic data capture systems, and other research and quality improvement projects. The incumbent will plan, develop, troubleshoot and enhance our data-rich environment with improved processes and communication designed for optimal researcher and clinician productivity. The incumbent will also lead the development of sustainable and repeatable procedures and processes so the others in Scientific Computing will be able to maintain this environment under minimal direction. Manage support and training staff. The incumbent needs to be customer-focused and partner directly with researchers and clinicians to the highest level of customer satisfaction. The incumbent will oversee the intake ticket system, user surveys, training and community engagement and invoicing and cost recovery.

  • Manages user support staff by communicating and leading the effort to create and maintain an effective and efficient support environment for researchers and clinicians; planning, monitoring, and appraising the state of the support environment; initiating, coordinating, and enforcing policies, and procedures. 
  • Manage development of end user requirements through direct interaction with researchers. Advocate for the users, and relay these requirements to the other team members.
  • Develop and maintain milestones and timelines for support and data environment enhancements with feedback from researchers, clinicians, stakeholders and the Scientific Computing team. Be responsible for scheduling upgrades, communicating to users and facilitating user surveys other user-facing tasks. Coordinate with the Scientific Computing group and users for minimal downtime and disruption to the data environment. Ensure that tasks are completed on scope, schedule and budget.
  • Maintain effectiveness and efficiency by delivering and supporting strategic plans for implementing a productive platform for researchers and clinicians. 
  • Recommend strategies, policies, and procedures for improved support and services by evaluating the results of user feedback, best practices, the expertise of other group members and outcomes. Identify problems; evaluate trends and anticipate requirements. 
  • Assist researchers and clinicians directly by helping to clarify their needs and set expectations for the data and software development delivery. 
  • Oversee all aspects of the support environment including: software and application testing, end user support, troubleshooting, ticket metrics, user survey results, usage and trends.
  • Oversee user documentation and the website. Keep documentation and online training up to date. 
  • Manage the chargeback process including collecting usage, team time spent and invoicing. Follow up to ensure chargebacks are completed.
  • Maintain areas of responsibility’s effectiveness and efficiency by reporting to upper management any performance or user concerns, defining problems or challenges and unique solutions to problems. Participates in short and long term planning. 
  • Ensure that staff adhere to compliance requirements of the department and/or organization and directs confirmation of this compliance be maintained in the employees files.
  • Maintain knowledge of state-of-the art technical approaches for user support and data environments.
  • Ensure user support and technical training for staff
  • Oversee training sessions for both 1:1 and in a group for researchers and clinicians for our data products and services.
  • Assist with the development of grants and papers. Present at national and international conferences and workshop.
  • Performs other related duties


  • M.S. in health science, public health, computer science or related field.
  • 2 years in an academic research healthcare environment or its equivalent. Experience with healthcare data environments including electronic medical records. 
  • Effective experience as a researcher-focused partner and support person for PhD/MD researchers/clinician. 
  • Superior communication skills. 
  • Experience creating user surveys, writing documentation, training and other activities in support of researchers and clinicians. 
  • Experience working on grants and scientific papers. Experience managing people and projects.
Strength Through Diversity

The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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