Ground breaking science. Advancing medicine. Healing made personal.
The Program Coordinator II serves as the primary point of contact and liaison for all program related matters in the Department of Neurology at the Mount Sinai Health System. The coordinator supports the Program Director within Neurology. The coordinator collaborates with and provides support to the Program Director on all projects, initiatives and other programmatic needs.
- Serves as primary program coordinator, liaison and point of contact for all program related matters
- Collaborates with Program Director to manage all administrative functions essential to the program
- Serves as primary internal liaison to key stakeholders to help ensure appropriate utilization of the program and compliance with all program requirements
- Acts as the liaison with affiliated departments across the institution as necessary
- Actively engages with specialty pharmacy, Divisional faculty and senior leadership on processes and procedures related to program
- Coordinates patients for their baseline and follow up appointments when referred for cognitive testing by provider via Epic and Cerner
- Contacts patient in advance of appointment to confirm
- Provides patients with any necessary forms they need to complete and bring with them to their appointments
- Coordinates sending and receiving surveys for the patients
- Obtains all insurance prior-authorizations for the program as necessary and communicates with the clinician and patient regarding any issues
- Develops, monitors, tracks and presents reports on program participation that clearly document utilization, problem areas, exceptions, and/or discrepancies which can be shared with various stakeholders
- Maintain an updated and accurate spreadsheet of all patients referred to the clinic to track patients through the steps from referral to service completion
- Communicates key metrics and improvement actions to program director and administration
- Ensures appropriate documentation and audit trail across areas of responsibility
Policy and Procedure Development
- Assists administrative team as well as clinical team with developing policies, procedures and processes for the program
- Contributes ideas, processes, materials, etc to grow the program and support the goals of the department and institution
- Establishes consistent policies and procedures for the program to ensure goals and vision of the program are met
- Develops and modifies institutional program policies in accordance with state, federal, and system program requirements
- Provides ongoing training, education, and communication to faculty and staff for the program as necessary
- Develops and implements training materials, programmatic resources, tools for all staff and leaders who work with the program appropriately
- Continuously manages education, training, awareness for program
- Regularly communicates with all stakeholders to ensure that processes and procedures remain efficient address or escalates any issues or suggestions for improvement to program director or administration
- Provides oversight for the implementation of process improvement initiatives and creates an environment that places an emphasis on continuous monitoring and improvement
- Analyzes utilization of the program and existing resources to identify ways to compliantly use the program to its fullest extent to meet the needs of underserved patient as well as meet the program vision and goals
- Collaboration with the program director to develop action plans to close identified gaps
- Participates in and implements all projects, special initiatives, programs related to and helps ensure all initiatives are completed in a timely manner
- Monitors all outpatient points of service to continually
- Bachelor’s degree necessary, masters degree (MBA, MPA, MHA) preferred. A combination of equivalent experience and education will be considered
- The candidate must have strong verbal as well as written communication skills
- They must also take initiative, be probative, organized and detailed oriented, a team player, able to multitask/prioritize to meet the various needs for the role, have strong customer service skills and strong interpersonal skills
- 3-5 years of program management or relevant experience is preferred
- 340b Program experience is preferred
The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story!
Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.