PATIENT AMBASSADOR - Ruttenberg Cancer Center - Mount Sinai Hospital

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.


Dept- 380 - Ruttenberg Cancer Center             REQ #2532692


Job Title: Patient Ambassador

Job Summary:

The Patient Ambassador is responsible for greeting patients and families, addressing their needs, triaging to appropriate areas and providing assistance as needed.  Maintains a good working knowledge of assigned clinical area; functions as liaison with clinics and departments to facilitate and expedite services.  Ensures upkeep of lobby and other common areas, ensuring cleanliness and safety standards are maintained, initiating appropriate action.   Assumes the role of Transportation Liaison to the Command Center in the event the Emergency Preparedness Plan is activated. 

Roles & Responsibilities:

  • Greets patients and families in main lobby and other clinical areas and escorts them to appropriate services by wheelchair, stretcher or other method, ensuring their comfort and safety at all times.  
  • Liaison with practice to expedite and assist in providing efficient care and service to patients and families.   Triages telephone calls to appropriate locations, clinics, and personnel.
  • Provides translations or acquires translation services when necessary.
  • Coordinates transportation requests for patients.
  • Effectively handles issues as related to Building Services, Engineering, Security and other related departments to ensure a high level of service and safety,  keeping the Director advised at all times of outcomes.   
  • Makes independent decisions as to the assignment of work, and maintains authority to order repairs and maintenance when necessary.
  • Contacts and monitors the activity of outside vendors.   Provides assistance to those on the Vendor Credentialing System and reports any issues.  
  • Works closely with Security and New York City Police in the event of an emergency situation.  Coordinates fire drills and monitors responses and compliance of each department,  keeping the Fire Marshal and other personnel appropriately advised.
  • Ensures all communication equipment is maintained and charged, ready for an emergency situation.
  • Monitors and re-stocks brochures and materials at all department locations.
  • Provides weekly and monthly reports to leadership regarding equipment usage and maintenance issues.
  • Assumes the role of Transportation Liaison to the Command Center in the event the Emergency Preparedness Plan is activated.
  • Performs other duties as requested by Director and Chief Operating Officer




  • High School Diploma/GED; 1-2 years college preferred
  • 1-3 years relevant experience, preferably with health care exposure

Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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