Senior Manager, Care Standardization – Mount Sinai Health Partners

Job Description

The Mount Sinai Health System

Sr. Manager for Care Standardization



Mount Sinai is one of the largest U.S. health systems with a strong reputation for quality of care and research.  We have over 38,000 employees working together to provide billions of dollars in high-quality care each year for millions of patients.


We are accelerating a transition to a business model focused on population health management – our goal is to keep entire communities healthy and out of the hospital.  Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai.  The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise.


MSHP is a fast growing business unit within Mount Sinai and is looking for team members who:


·         Are comfortable “playing up” and “playing down” as needed to accomplish business objectives

·         Work productively amidst ambiguity

·         Thrive in fast-paced  work environments

·         Seek to improve the status quo

·         Skillfully adapt and improvise solutions in a dynamic system environment


What We Offer


·         Opportunity for advancement within MSHP team

·         Opportunity to work directly with senior leaders from across the Mount Sinai Health System and external organizations

·         Opportunity for mentorship from senior MSHP leaders

·         Opportunity to be part of a forward-thinking team driving a system-wide transformation

·         Opportunity to work at the forefront of innovation in healthcare


Role Summary


MSHP seeks a Sr. Manager to help drive Care Standardization activities across the Mount Sinai Health System. The Sr. Manager for Care Standardization reports to, and works closely with, the Director for Care Standardization. They will also work directly with the Senior Medical Director for Population Health and other MSHP/MSHS team members.


The goal of the care standardization work will be to develop and deploy a model to target chronic conditions that require robust ambulatory management and have the potential to drive value-based contract performance. Outcomes will include: Decreased variance, maximized outpatient management, and the ability to effectively track and report data.


The mission of MSHP’s care standardization work is to: establish a comprehensive ambulatory care standardization program for high-value chronic conditions that delivers:

  • Clinical and financial excellence;
  • Specialty to Primary Care linkages; and a
  • Person-centric approach that reinforces self-management.


The Sr. Manager will also work closely with clinical staff at all levels of the health system, especially senior executives, front-line staff, and senior management across departments within the hospital system. Data collection and analysis will be key activities.



Disease Management/Care Standardization

·         Create and effectively manage project work plans, coordinating across multiple stakeholders to ensure work is accomplished on time.

·         Prep and lead multi-stakeholder meetings to engage practices and rapidly advance care standardization goals.

·         Identify and catalogue internal/external standards of care and Epic order set for targeted chronic disease states.

·         Manage implementation of care standardization and PDSA cycles at primary care practices throughout the healthcare system.

·         Map workflows at rapid follow-up clinics, assess gaps, and optimize care.

·         Act as point of contact for clinical staff at all levels, as directed, especially senior executives, front-line staff, and senior management across departments within the hospital system.

·         Proactively and creatively address any challenges that may arise during project execution.

·         Implement processes that drive Quality improvement and high performance.

·         Track and report progress towards project goals.

·         Develop and implement operational workflows to ensure successful implementation, scaling and sustainability.



·         Ensure all DSRIP contract metrics are submitted on time and in compliance with requirements.

·         Conduct detailed chart reviews to locate test results and verify outcomes related to quality performance measures.

·         Analyze data and prepare reports summarizing outcomes from DSRIP implementation and P4P initiatives.

·         Support strategic planning to sustain and/or scale DSRIP initiatives.

·         Support development of journal articles highlighting findings from DSRIP implementation.


General Responsibilities

·         Utilize Tableau and Microsoft excel to download and refine large data sets.

·         Manage internal and external client relationships across multiple Mount Sinai departments and external institutions.

·         Rapidly create and refine PowerPoint and 1-page summaries and presentations.

·         Interface with staff from across the health system (including clinical, contracting, IT, financial, legal, and operations), building collaborative relationships and serving as a primary point of contact.



Education and Experience

·         Minimum of 5 years of implementation experience in high-stakes, complex healthcare initiatives.

·         Very strong fluency in Excel, experience with Tableau.

·         Master’s degree in applicable area preferred, these include Master’s in Public Health, Master’s in Health Administration, Master’s in Business Administration with healthcare focus.

·         Experience conducting chart reviews in EPIC a bonus.


General Skills and Competencies

·         Superior work ethic and persistence

·         Results oriented-leader

·         Superior project management skills and persistent focus on key business objectives

·         Excellent presentation skills

·         Ability to understand a project in detail as well as how it fits into overall strategy

·         Extensive knowledge of Microsoft Office, especially ability to build complex, easy to understand models in Excel

·         Effective communicator with excellent written and verbal communication skills who can convey complex ideas straightforwardly and interact effectively with different audiences and levels of seniority 

·         Organized, reliable, and detail-oriented; consistently meets timelines and objectives

·         Mature professional who will be seen as a team member, interacts with internal and external stakeholders independently and in a professional manner

·         Familiarity with performance measurement, metrics, underlying drivers, and ability to see trends

·         Strategic thinker with the ability to understand a project in detail as well as how it fits into the overall strategy

·         Problem solver who responds with suggested solutions, sound judgment and decision-making abilities

·         Independent worker who is organized, reliable, detail-oriented, and consistently meets timelines and objectives


Ground breaking science. Advancing medicine. Healing made personal.


The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.


We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 


Explore more about this opportunity and how you can help us write a new chapter in our story! 


Who We Are


The Mount Sinai Health System is New York City's largest integrated delivery system, encompassing eight hospitals, a leading medical school, and a vast network of ambulatory practices throughout the greater New York region.  Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


Mount Sinai's vision is to produce the safest care, the highest quality, the highest satisfaction, the best access and the best value of any health system in the nation.  Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 


EOE Minorities/Women/Disabled/Veterans



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