Process Improvement (PI) Manager II-Strategic Operations and Implementation

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal. 


Strategic Operations and Implementation - Req # 2534806

Process Improvement (PI) Manager II


The Process Improvement (PI) Manager II leads improvement and operations development initiatives coordinated by the Office of Strategic and Business Planning, utilizing a wide range of implementation and improvement tools and methodologies that advance Mount Sinai Health System’s continuous improvement culture. The PI Manager II plans, manages and executes daily management and improvement initiatives and evaluates the impact of improvement efforts in order to achieve the mission and vision of the health system, effectively utilizing a wide range of project management skills and improvement tools and methodologies. The PI Manager II also acts as a leader for the department, serving as a mentor to junior staff


Roles & Responsibilities:

  • Independently leads, designs, manages, and executes improvement initiatives through all project phases; able to effectively manage multiple concurrent projects and proactively identifies and mitigates resource constraints and changes in project scope
  • Develops scope and plan for daily management and improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones; Utilizes expertise in implementation and improvement methodologies to appropriately identify the correct design and approach for initiatives, can communicate approach to outside stakeholders unfamiliar with improvement tools and methodologies and coach stakeholders to optimize implementation efforts
  • Uses project management skills to: develop project plan and timeline for projects; effectively track deliverables and delegate tasks; coordinate project summary presentations; and maintain oversight of all project related tasks necessary for project success
  • Coordinates and executes observational studies and evaluations to support implementation and improvement  through interviews and in-person observations, and supporting data analysis
  • Plans and executes complex data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, daily management systems, operational huddles,  scheduling, resource utilization, labor and productivity, quality measures, patient satisfaction measures, and demographic data
  • Supervises data analysis and observational evaluations completed by other team members and provides feedback on approach and accuracy of findings
  • Collaborates with team members and stakeholders to develop and test hypotheses related to scope of analysis
  • Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate and describe operations; skilled at providing guidance to colleagues in the development of clear and effective presentations
  • Effectively collaborates with stakeholders of all levels of staff, developing trusting working relationships with leadership, physicians, administration, and front line personnel. Considers context when presenting findings and recommendations. Guides and coaches stakeholders on optimizing implementation of strategies.
  • Creates training content and administers didactic training curriculum on improvement and development tools and methodologies. May administer training to all levels of the organization
  • Supports the professional development of junior staff, through constructive feedback on project deliverables and as a role model in all project activities, in leadership or supporting roles; actively identifies opportunities to informally mentor department staff
  • Maintains current knowledge of trends and evidence-based solutions for improving healthcare delivery and efficient operations
  • Drives continuous improvement within the department, contributing to the development of improved tools, project methods and internal knowledge base, and project evaluation
  • Performs other duties as required
  • Bachelors' degree (Masters Preferred)
  • Lean certification is preferred.
  • 7-9 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement including at least two years of directly managing staff as an operations manager or in a consulting model
  • Certification and/or working knowledge of Lean/Six Sigma methodologies

Strength Through Diversity

The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.


We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 


Explore more about this opportunity and how you can help us write a new chapter in our story! 


Who We Are


Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 


EOE Minorities/Women/Disabled/Veterans

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