Offsite Patient Coordinator I- Brooklyn Heights

Job Description

Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.


REQ # 2548878


Job Title: Offsite Patient Coordinator I

The Offsite Patient Coordinator I greets and establishes first contact with patients in the practice or via telephone. This individual performs in a reception capacity, confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have active coverage. 

Roles & Responsibilities:

  • Greets patients either in person or via telephone, and updates their insurance/demographics in the practice management system. Obtains insurance authorizations as required.
  • Communicates the patient’s arrival with appropriate staff, and ensures that the patient’s medical record is available for the physician.
  • Processes/updates HIPAA-related paperwork and other institutional forms as necessary.
  • Monitors waiting area on a routine basis and ensures that patients are kept advised of wait times.
  • May schedule patient for follow-up appointment as needed. Provides patient with guidelines for requesting medical records, if necessary.
  • May perform simple charge entry tasks and enter payments collected from patients.
  • Answers phones for practice and schedule appointments.
  • Follows HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
  • May initiate reminder phones calls for next day appointments.
  • Performs other related duties.

Education Requirements:

High School Diploma/GED. 

Experience Requirements: 

1 year minimum of physician practice experience.
Must have a minimum of one week of training on site (provided by the practice)
Medical Office setting experience preferred, including utilizing a computerized program for physician scheduling. 

Licensing and Certification Requirements: 


Computer Skills:

Microsoft Office   - Beginner 

General Skills and Competencies:

  • Ability to communicate effectively with multicultural and language-deficit patients
  • Effective interpersonal and communications skills required
  • Excellent telephone etiquette
  • Medical terminology familiarity and ability to understand HIPAA guidelines
  • Must be able to adapt to a growing and changing environment
  • Must be able to stoop and bend to retrieve files and supplies, and sit, stand or move around for extended periods of time. Must be able to maneuver to photocopy insurance cards and move about the waiting room area speaking with patients.

Strength Through Diversity


The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.


We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 


Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.


Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.


The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 


EOE Minorities/Women/Disabled/Veterans


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