Strength Through Diversity
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Department of Social Services (MSH) - Req Number: 2557144
Job Title: Social Worker – Resources, Entitlements and Advocacy Program
The social worker will join a staff of Administrative Assistants, Care Coordinators, Social Workers, and a Program Coordinator. The social worker in this position will provide additional leadership for the program in its goal of assisting people to obtain and maintain access to care. The worker provides guidance, assistance, and oversight to Care Coordinators who provide comprehensive screening, counseling, assistance, and advocacy to clients seeking entitlement services. In addition to on-the-job training, PEAK modules & online webinars, the social worker will attend trainings at Medicaid and will attend a 3 day training to become a Certified Application Counselor through the New York State of Health Marketplace.
REAP social workers help patients navigate the health care system, working collaboratively with multiple disciplines throughout the hospital system as well as governmental and advocacy organizations. The job includes educating social workers about health insurance and keeping them updated on important changes that impact patient access to care. The social worker is involved, as needed, in direct meetings with clients and families. Two days a week they staff the REAP Referral Line with a REAP care coordinator. Staff on the Referral Line screen referrals in order to gather the information needed to make a determination of how the client’s access issue will be addressed. They are responsible for documenting their work in the REAP Salesforce database and when appropriate in a shared database with the Finance Department. They are responsible for updating the referral source on the outcome of their work with patients. The social worker participates actively in the oversight and smooth functioning of REAP and development of new initiatives. The social worker would also participate in quality assurance measures including generating basic reports from the REAP database to analyze productivity and outcomes.
New York State LMSW required; LCSW preferred.
Bilingual (English/Spanish) preferred.
Excellent clinical, collaborative, communication, advocacy and organizational skills.
Ability to respond effectively to the urgent needs of staff and clients with diverse entitlement problems and concerns.
Experience in addressing the entitlement problems and concerns of patients.
Keen interest in health care policy & a desire to help patients access care by learning the details & ever-changing requirements of multiple entitlement programs.
Excellent teaching and platform skills.
Ability to provide leadership for program development.
Ability to identify and address systemic issues in program operations.
Interest in supervising staff of BA level Care Coordinators.
Strength Through Diversity