Social Worker – Resources, Entitlements and Advocacy Program

Job Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Department of Social Services (MSH) -  Req Number: 2557144

Job Title: Social Worker – Resources, Entitlements and Advocacy Program


Roles & Responsibilities:

The social worker in this position at REAP [Resource, Entitlement, Advocacy Program] will be based at 1403-05 Madison Avenue. REAP plays a critical role in system-wide efforts to improve the health of our growing patient population. REAP helps reduce unnecessary admissions and ER visits by providing advocacy and assistance around benefits procurement and maintenance and by connecting patients to community resources. This position requires willingness and ability to be flexible as REAP explores options for responding to the growing demand for its services in a rapidly changing health care environment. 

The social worker will join a staff of Administrative Assistants, Care Coordinators, Social Workers, and a Program Coordinator. The social worker in this position will provide additional leadership for the program in its goal of assisting people to obtain and maintain access to care. The worker provides guidance, assistance, and oversight to Care Coordinators who provide comprehensive screening, counseling, assistance, and advocacy to clients seeking entitlement services. In addition to on-the-job training, PEAK modules & online webinars, the social worker will attend trainings at Medicaid and will attend a 3 day training to become a Certified Application Counselor through the New York State of Health Marketplace.

REAP social workers help patients navigate the health care system, working collaboratively with multiple disciplines throughout the hospital system as well as governmental and advocacy organizations. The job includes educating social workers about health insurance and keeping them updated on important changes that impact patient access to care. The social worker is involved, as needed, in direct meetings with clients and families. Two days a week they staff the REAP Referral Line with a REAP care coordinator. Staff on the Referral Line screen referrals in order to gather the information needed to make a determination of how the client’s access issue will be addressed. They are responsible for documenting their work in the REAP Salesforce database and when appropriate in a shared database with the Finance Department. They are responsible for updating the referral source on the outcome of their work with patients. The social worker participates actively in the oversight and smooth functioning of REAP and development of new initiatives. The social worker would also participate in quality assurance measures including generating basic reports from the REAP database to analyze productivity and outcomes. 


New York State LMSW required; LCSW preferred.
Bilingual (English/Spanish) preferred. 
Excellent clinical, collaborative, communication, advocacy and organizational skills.
Ability to respond effectively to the urgent needs of staff and clients with diverse entitlement problems and concerns.
Experience in addressing the entitlement problems and concerns of patients.
Keen interest in health care policy & a desire to help patients access care by learning the details & ever-changing requirements of multiple entitlement programs.
Excellent teaching and platform skills.
Ability to provide leadership for program development.
Ability to identify and address systemic issues in program operations.
Interest in supervising staff of BA level Care Coordinators.

Strength Through Diversity

The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. 

EOE Minorities/Women/Disabled/Veterans


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